Managed Services Operations Director - Saint-Valere - beBeeServices

    beBeeServices
    beBeeServices Saint-Valere

    12 hours ago

    Full time

    Job title: Managed Services Manager

    Description

    Job Description

    The primary function of this position is to oversee the delivery and support of managed services operations. This entails ensuring that client issues, enhancements, and service requests are handled efficiently within defined service level agreements (SLAs) and with exceptional quality.

    This role requires leading a team across functional and technical domains, coordinating ticket prioritization, root cause analysis, and resolution. Acting as a bridge between clients, delivery leadership, and project management offices (PMOs), this position ensures that clients experience consistent value through transparent communication throughout the support lifecycle.

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