Customer Service Representative - Mississauga, Canada - Flynn Canada Ltd

Description

At Flynn, it's not just a job, it's a career

The Customer Service Representative will act as a liaison, between our Strategic Clients and our Service Departments providing service information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

A Day in the Life:- Manage large volume of incoming requests from our Strategic Clients electronically and/or by telephone- Respond promptly to client's inquiries and meet client timeframes- Communicate with clients through various channels, such as online portals- Communicate and coordinate with internal Service Departments across Canada and the US- Carefully identify problems that might arise from operations with the use of ethical procedures and professional judgment- Handle complaints, provide appropriate solutions and alternatives and follow up to ensure resolution- Obtain and evaluate all relevant information to handle inquiries and complaints- Escalate requests and unresolved issues to the designated resource as required- Keep records of customer interactions; record details of inquiries, comments and complaint- Follow communication procedures, guidelines and policies- Provide accurate invoicing to all Strategic Clients- Identify any discrepancies between contract amounts and invoice amount and resolve any issues.

What We Offer:- Great Perks and Discounts - Amazing Benefits and RRSP matching program - In-house gym and cafeteria- Complimentary tea and coffee- Be part of a growing company

What We Are Seeking:- Experience: 3+ years of related Customer Service experience- Post-secondary education is preferred- Excellent verbal and written communication- Must be computer literate with proficiency and working knowledge of database and reporting tools- Easily adopts new tools and processes- Ability to multi-task, prioritize, and manage time effectively- Proactive approach to anticipate tasks or challenges and take action, even if it falls beyond their prescribed duties- After hours and weekend availability as required

Location: Mississauga, ON

Employment Type:
Office, Salary, Full-time

Job Functions:
Customer Service Industry: Building Envelope

CANRO#LI-PR1Flynn Group of Companies is the leading trade contractor in North America that works on virtually every aspect of a building's outer layer, including Roofing, Glazing, Waterproofing, and Architectural Metals.

The foundation of our award winning success is having the right people on our team.

We are also highly active and committed to creating an environment which is accessible to all of our customers, employees and applicants.

Reasonable accommodations in the hiring process will be provided to people with disabilities upon request.