IT Systems Analyst - Mississauga, Canada - SOTI Inc.

SOTI Inc.

Verified Company

Mississauga, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world.

Job description:
The IT Systems Analyst role is responsible for providing immediate, confidential and effective technology support to the employees in the SOTI

SOTI's growth and success is a result of commitment to innovation through entrepreneurial culture and leadership.

Employees are driven to make an impact, offer a unique value and most importantly, be part of a winning team.

You have a great passion for modern technology, and you are driven by your energy to identify and resolve complex problems, while providing excellent service.

If you are eager to prove your understanding of computer networking principles, your strong problem solving abilities in a fast paced environment, and you are willing to learn, then this position is a perfect fit for you at SOTI.

Key Responsibilities:

Provide technical assistance and support for incoming service desk tickets either in person, online or over the phone for issues related to computer systems, software, and hardware.
Investigate & resolve issues reported by users and communicate with specific resources to resolve escalated issues.
Follow up with customers to ensure issues have been resolved.
Able to plan, prioritize and organize workload working within service level agreement standards and agreed objectives.
Install, modify, and repair computer hardware and software.
Run diagnostic programs to resolve problems.
Able to react to change productively and handle other essential tasks as assigned.
Manage and track hardware requirements ensuring that the asset inventory for all offices and properties across _North America/EMEA/APAC_ is updated and maintained.
Work to automate processes, develop reports, and implement ITIL best practices related to Service Desk/Helpdesk operations.
Ensure that the company's data and information are protected from unauthorized access.
Provide solutions to any complex IT related challenges in the organization.
Attend and contribute to team meetings.
Integrate and support new technologies as required.
Follow and adhere to IT department policies and procedures.
Resolve technical problems with Local Area Network (LAN), Wide Area Networks (WAN) and other systems.
Must have a positive "cando" attitude.
Must be punctual and have ability to work "off/after" hours as needed.
Must be able to thrive in a highenergy environment.

Job Specific Knowledge, Technical Skills, and Abilities:

Customer Service Skills, Problem Analysis and Problem-Solving Skills
Ability to prioritize and manage own workload without direct supervision.
Experience with technology product evaluation, selection, acquisition, integration and deployment processes.
Strong project planning, organizational, and time management skills.
Ability to handle multiple jobs at the same time.
Ability to take proactive steps in managing problems.
Experience with implementation of both enterprise and departmental solutions.
Strong interpersonal, written, and verbal communication skills.

Qualifications:

Degree/Diploma in Computer Science, Information Technology, or a similar technical discipline.
At least two years' progressive experience in IT, with a strong technical background.
Ability to speak comfortably with Business Unit staff as well as technical IT personnel. Must be able to perform a moderate to deep level of hands on support.
Experience with Servers, Network, Storage, MS SCCM products, & Active Directory
Working knowledge of Office 365 Platform (Including Skype and Teams).
Working knowledge of Active Directory/SCCM/Windows Platform.
Working knowledge of Windows 1011 & Mac OSX.
Working knowledge of LAN/WAN Environments.
Experience with virtualization environments (Hyper V)
Experience with VoIP Phone Systems
Excellent attention to detail
Excellent analytical and troubleshooting skills.

Nice to Have:

A+, Network+, Security+, MCSA, MCSE, ITIL certification

LI-VA- We are committed to providing accessible employment practices that are in compliance with the requirements under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA).

If you require accommodation during any stage of the recruitment process, please notify People & Culture at _
- ._

Please note that SOTI does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement with agency/recruiter, SOTI will not consider or agree to payment of any referral compensation or recruiter fee._