Manager, Automation Delivery - Toronto, Canada - Ipsos North America

Ipsos North America

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Who We Are:

What you can expect to be doing:3.1 MISSION

Partner with clients (Client Service and other support teams) on delivering excellence
Improve the consistency and quality of deliverables and enhance the design and impact of what goes out the door
Align and uphold the Ipsos brand; It should be everyone's mission to be all aligned to the Ipsos brand

3.2 MAIN ACTIVITIES

Manage team of automation specialists
Set and maintain key performance indicators / metrics for automation team
Drive efficiency and promote better data visualization and automation for client deliverables
Consult with and advocate for research deliverable automation to team members and stakeholders from different service lines
Implement processes and execution of project work
Knowledgeable in data management practices and tools
Learn, develop materials, and train service line teams on Ipsos local and global tools
Provide onthejob guidance and training to automation team as required
Lead process improvements and efficiencies

3.3 KEY RESPONSIBILITIES

Excellent organizational skill with a capacity to plan, prioritize, multitask, and delegate effectively.
Collaborate with different teams from within the Studio and various service lines.
Ability to manage a team of junior specialists to ensure balance of workload and sufficient support to the client service teams. Be involved in project management and coordination efforts.
Be a people manager to set timely objectives, provide constructive feedback, motivate, and develop their knowledge/skill sets to better self and team advancement.
Excellent interpersonal and negotiation skills with experience in engaging and influencing key stakeholders to achieve optimal business outcomes.
Ensure team members are consistently maintaining the Ipsos standard and delivering highest quality deliverables.
Experienced in design and development of PowerPoint report automation programs, automated checking process and analytical tools with the use of VBA, advanced Excel functions, and/or other programming languages.
Experience in design and development of interactive dashboards using Excel, Tableau, PowerBI and/or other cloudbased platforms is an asset.
Involved in processimprovement initiatives (e.g. online platform enhancement, new automation tools) and provide necessary coaching to project members.
Work with external stakeholders/ vendors on contract agreements and other initiatives.

3.4 KEY PERFORMANCE INDICATORS

Acts as a consultant for clients and internal teams
Demonstrates understanding of main external influences on company's goals
Strong negotiation skills
Demonstrates consistency and flawless execution in the handling of a greater project load of higher complexity and visibility
Keep aware of current developments and trends in marketplace
Quality of deliverables from self/team
Quality of overall performance of team
Responsible for timeliness [project and communications] of self/team

3.5 MAIN INTERACTIONS

Members of own team and extended Capabilities team
Members of client service team
Internal Support (HR, Office) team members
Global data visualization and IT teams

This might be the job for you if you have:

Post-Secondary education in Computer Science (or similar area) with an emphasis on programming or equivalent experience. 5+ years' experience in dealing with data integration, data analytics/ statistics, and report automation
Language Skills English: fluency

Business English:
fluency French: an asset

Technical Skills and Knowledge
Strong project management skill and multitasking ability
Highly proficient in Microsoft Office, Advanced Excel, and VBA
Experience in relational database management systems and SQL
Knowledgeable in Tableau or Power BI or other online dashboarding tools Sound knowledge of web design (HTML, JavaScript, CSS, PHP, and responsive design)
Experience with SPSS is an advantage

What's in it for you:

At Ipsos you'll experience opportunities for Career Development, an exceptional benefits package (including generous PTO, healthcare plans, wellness benefits), a flexible workplace policy, and a strong collaborative culture.

Commitment to Diversity
Ipsos recognizes the necessity of building an inclusive culture that values each employee's individuality and diverse perspectives.

For more than 40 years, our mission has been to generate and analyze data about society, markets, brands, and behaviors to provide our clients with the insights that elevate their understanding of the world.

This could not be fulfilled without Ipsos' diverse employees who compile and analyze this data—they are the essence of who we are and what we do.

We are committed to providing equal opportunity to all employees, creating an environment that promotes inclusion, and enabling employees from all walks of life to flourish.

Ipsos encourages our employees to act in a respectful and