Manager, Licensing Services - Vancouver, Canada - Insurance Council of BC

Insurance Council of BC

Verified Company

Vancouver, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

The Insurance Council of British Columbia is the regulatory organization that licenses and regulates the activities of over 45,000 life and general insurance agents, general insurance salespersons, insurance adjusters, and restricted travel insurance agents in British Columbia.

Why Work for the Insurance Council?
Work with a great team of people in a rewarding career that makes a difference. We're in a downtown location with plenty of amenities nearby. The Insurance Council has a friendly and collaborative environment with a team who's committed to protecting the public.

We offer a comprehensive health and dental plan
Worklife balance
This position is mostly remote work enabled. The incumbent would be required to come into the office as needed
Professional development
Equitable employment opportunities

The Opportunity
The Manager, Licensing Services assesses, monitors, and enhances departmental performance.

In this role, they will analyze current practices and develop process improvements as well as identify changes in workflows, structures, and teams to ensure continuous departmental performance.

They would use a variety of skills, such as project design, leadership, process optimization, and management to ensure performance and process development.

Duties and Responsibilities

Contributes to creating effective frameworks for departmental operations
Drive process definition, reengineering, improvement, and gap analysis of current/futurestate processes in partnership with key internal stakeholders and make process design and development recommendations to standardize, improve, or redesign processes to meet departmental needs
Ensure projects are completed in a timely fashion and within budget by establishing and maintaining processes for managing scope during the project lifecycle.
Determine the benefits and drawbacks of existing policies and propose suggestions to improve the effects of policies on departmental processes
Tracks all licensing agreements to ensure that services provided meet the terms defined in the contract
Executes department changes while communicating the implications of such changes to different stakeholders
Participates in developing presentations and documents for new and returning applicants and other stakeholders on license matters
Reviews and updates the internal decisionmaking processes
Maintains an understanding of and remains current on Council rules, licensing operations and practices, legislation, regulatory trends, and their implications
Builds and maintains relationships with peers, other regulators, and agencies
Support internal resources and relevant stakeholders for the flawless execution of projects
Monitors and addresses concerns raised by licensing teams
Liaises with the communication team to update and review licensing information
Provides support as and when required
Performs other duties as identified

Qualifications and Experience

Minimum 7 years of process optimization, operations, or business management experience
Management experience, leading a team is an asset
Experience in a regulatory setting, an asset
University degree, or equivalent education and/or experience