Rehabilitation Assistant/clinic Experience - Whitby, Canada - CBI Health

CBI Health

Verified Company

Whitby, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Rehabilitation Assistant/ Clinic Experience Associate - Whitby, ON

CBI Health is Canada's leading community healthcare provider, and our passionate team is at the heart of what we do.

Every day, our 13,000 staff make a meaningful difference in our clients' lives as we live the core values that define us:
heart, respect, reliability, teamwork and innovation.

Along with mentoring and continuous learning opportunities to help advance your career, we are building a culture of inspiration, recognition and celebration for the meaningful work our team does every day, all across the country.

Join CBI Health and find where your better begins.

About this opportunity

If you are a dynamic Rehabilitation Assistant with customer service experience interested in personal and professional growth, CBI Health has an excellent opportunity for you to meet these goals, supported by one of the largest healthcare networks in Canada.

As a full-time Rehabilitation Assistant/ Clinic Experience Associate at our Whitby Clinic, you will be responsible for the clinic experience of clients as well as responsible for assisting the Physiotherapists with their caseload.

Dynamic, versatile and energized by a busy schedule, you welcome the opportunity to demonstrate your strong computer, analytical and organizational skills and your success in meeting timelines.

Take an inside look at what you'll do each day

In this position, half of your working hours will be dedicated to a Rehabilitation Assistant position and the other half you will work as a Clinic Experience Associate.

Rehabilitation Assistant duties:

Act as a liaison between the client and the Physiotherapist
Assist with the Physiotherapist's caseloads
Assemble chart packages and barcode charts for offsite storage
Process and perform clerical audits for discharged patient charts
Maintain a presentable/organized clinic and ensure that the gym area is free of obvious safety hazards

Clinic Experience Associate duties:

Create a welcoming environment for clients, guests, team members and stakeholders
Solve problems, anticipate challenges, barriers or areas of friction mitigate or solve before they occur whenever possible and always as soon/quickly as possible
Provide personalized interactions with clients, actively seek to understand what matters most to clients and communicating to the the team so everyone is aware
Demonstrate superior customer service
Educate and support the client in engaging with digital tools and resources such as the Client Portal and online booking
Maintain confidentiality of client records and personal and personal health information at all times
Facilitate effective flow within the clinic

What you need to be successful

A Kinesiology degree, PTA/OTA diploma or international Physiotherapy degree
Exceptional interpersonal and customer service skills
Strong critical thinking and time management skills
Excellent communication and computer skills
Strong customer service skills
The ability to work under pressure and to take and follow direction
The ability to work independently as well as in a team environment
Strong organizational skills

Ability to demonstrate connections within the workplace

What CBI Health offers you

Training and mentoring from a national network of experts
Competitive compensation with comprehensive benefits and rewards package, including group health, dental and vision benefits, paid 100% by the employer
Flexible hours, which allow worklife balance and focus on quality of life

About us
For millions of Canadians, CBI Health is where better begins.

We are Canada's leading community healthcare provider, reliably delivering innovative rehabilitation and home care programs that help our clients achieve their health goals.

With 250+ locations and supporting more than 800 communities, people are at the heart of what we do.

Every day, all across the country, our 13,000 staff work together to make a meaningful difference in our clients' lives and help shape healthcare for the better.

Learn more at

CBI Health is proud to be recognized by Deloitte as one of Canada's Best Managed Companies for the 15th year in a row.

A huge thank you to all our team members, whose dedication, passion, and innovation have enabled us to achieve this recognition year after year.