Follow-up & Transitional Support Worker Housing - Toronto, Canada - YMCA of Greater Toronto
Description
Salary Rate:
$45,500 - Check out the YMCA's total compensation package
Location:
Wagner Green YMCA Centre
Work Hours: 37.5 hours per week
Employment Type:
Contract Full Time Salaried
Number of Vacancies: 1
Anticipated Start Date:
July 10, 2023
Deadline to Apply:
June 22, 2023
Be the Spark Join our passionate team of Employment and Community Programs and help us to achieve great things in our community
Wagner Green YMCA Centre is a part of YMCA Employment and Community Programs, which provide a variety of employment, and counselling programs to youth ages 16-24 throughout the GTA.
Clients who leave the streets or leave incarceration with a history of homelessness and achieve permanent housing require support after they move in.
The Follow-up Support staff work within a Housing First case management framework, which is client centred and based in harm reduction, to assist with community integration, life skill development, financial stability, socio-recreational interaction, recovery, and housing stability.
Follow-up supports are assessed on an on-going basis based upon a client's specific needs and level of support needed to meet their goals; a case management plan will be developed and monitored.
In this role, you will:
- Attend client transfer meetings.
- Create a client crisis plans.
- Assist clients with community mapping and community integration by facilitating connections to community social and recreational activities through accompaniment.
- Actively involve a client in planning, goal setting and decisionmaking. Case/goal planning with clients around life skills development and employment options.
- Connect clients to other community and/or ongoing supports such as mental health, and/or physical health, and/or substance use/harm reduction resources and supports.
- Assist clients with referrals, accompanying the client to all appointments, and walking with the client in their community to identify and connect with local resources.
- Conduct regular home visits focused on specific activities/outcomes that result in the client moving toward independence.
- Assertive engagement, which involves actively looking for, and locating the client in the community as required.
- Landlord contact and support.
- Eviction prevention activities, which includes checking monthly with the landlord to ensure rent was paid, and landlord mediation etc.
- Maintain regular case notes to track progress on client goals and highlight next steps, landlord communications, referrals and crisis plans.
- Assist clients with rehousing and completing required documentation.
- Discharge from services as prescribed by Eva's and the YMCA (or Funder requirements)
- Attend a monthly case conference with program partner
- Provide ongoing assessment, case management, care coordination and monitoring of client's needs; monitors and evaluates clients changing needs and coordinates individualized services
- Documentation; maintains member case files and ensures quality audit measures are achieved in accordance with the YMCA and funder's standards.
- Respond to and investigate enquiries, complaints and emergencies involving clients; assess the situation and present and implement solutions; listen, mediate, negotiate and provide support and guidance to resolve issues.
- Participate in research activities and program development and delivery.
- Liaise with staff from other programs and community agencies to provide program information or advocating for transfers/placements of clients.
- Adhere to all Wagner Green YMCA protocols and practices as well as Association and other relevant policies and procedures
- Participate in volunteer supervision, staff meetings and professional development trainings as required.
- Perform other duties as assigned
You bring:
- Post secondary education in social or human services or equivalent experiences
- Minimum of two years in a setting that provides service to homeless or street involved youth including case management
- Ability to work flexible shifts
- Working knowledge of the Residential Tenancies Act, Landlord and Tenant Board processes and other relevant housing legislation
- Training certificate in defusing hostility and/or crisis prevention
- Knowledge and ability to integrate antioppression, critical disability, LGBTQ2S and transpositivity, trauma, recovery approach in support to mental health and strengthsbased principles into practice
- Knowledge of the issues that lead young people to become homeless, and an ability to wor
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