Customer Service Representative - Brampton, Canada - Can Art Aluminum Extrusion L.P
2 weeks ago
Description
CUSTOMER SERVICE REPRESENTATIVE (Brampton, ON facility):
BRIEF DESCRIPTION OF POSITION:
This role is responsible for providing first line Customer Support to existing customer base, Outside Sales Representatives, as well as interactions with Production and Engineering team.
RESPONSIBILITIES:
Key responsibilities may include, but are not limited to:
- Able to navigate the EPICS system to obtain desired results.
- Respond to customer inquiries and issues, bringing to resolution.
- Assist with other office or administrative tasks as assigned.
The main responsibilities include order processing, ensuring accuracy of data entered, and support Outside Sales team to complete orders as necessary.
DESIRED QUALIFICATIONS:
- Postsecondary education.
- Excellent computer skills in Microsoft Office products.
- Experience in a Customer Service environment, preferably within the Aluminum or Metal industry, with a high level of customer service.
- Experience with EPICS a definite asset.
- Works well within a team environment, as well as independently, solution orientated, accountable and takes ownership.
- Ability to handle multiple projects and deadlines.
- Strong organizational skills.
- Excellent phone manner, interpersonal and communication skills.
- Excellent verbal and written communications skills.
- Detail oriented.
Benefits:
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Supplemental pay types:
- Bonus pay
Ability to commute/relocate:
- BRAMPTON, ON: reliably commute or plan to relocate before starting work (required)
Education:
- Bachelor's Degree (preferred)
Experience:
- Customer service: 5 years (preferred)
Work Location:
One location
More jobs from Can Art Aluminum Extrusion L.P
-
Quality Assurance Technician
Brampton, Canada - 2 weeks ago