User Support Technician - Oakville, Canada - Sara Tech

Sara Tech
Sara Tech
Verified Company
Oakville, Canada

2 weeks ago

Sophia Lee

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Sophia Lee

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Description

Education:
College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

  • Experience: 1 year to less than 2 years
  • Computer science

Work setting:


  • Willing to relocate

Tasks:


  • Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Perform Webserver backup and recovery operations

Certificates, licences, memberships, and courses:


  • Cisco certified network associate
  • Network+ Certification

Computer and technology knowledge:


  • Android
  • Linux
  • JavaOS
  • Servers

Security and safety:


  • Criminal record check

Work conditions and physical capabilities:


  • Fastpaced environment
  • Attention to detail

Personal suitability:


  • Accurate
  • Client focus
  • Efficient interpersonal skills
  • Initiative

Screening questions:


  • Are you currently legally able to work in Canada?
  • Are you willing to relocate for this position?
  • Work Term: Permanent
  • Work Language: English
  • Hours: 30 hours per week
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