Managed Account - Hamilton, Canada - Clinical Research Dental Supplies and Services

Description

• Each MAR is responsible for maintaining a territory base of existing and prospective customers. Client should be contacted in a regular calling cycle based on their Customer rating. MAR's are responsible for making outbound calls to their client base in accordance with the KPI's given to them.

• Inform their clients of any upcoming seminars, tradeshow and workshops, as they become available.
• Knowledge of all products to provide technical assistance and provide informed information to their clients on our products.
• Handling of all customer complaints returns and orders for the territory.

• To introduce new products into offices
• To probe for opportunities to increase product usage, sell additional products and plant seeds for new products by understanding the clients needs with Diagnostic Questions.
• To monitor, assist and maintain existing product users by providing technical support and understanding of the product uses.

• Continuous Education and Self learning is an important part of this role.
• Understanding and learning about techniques being used in our clients office to insure they are using the products correctly and probing for more product usage.

• Post secondary education or equivalent experience.
• Strong computer and organizational skills.
• Team player.
• Sales background
• French speaking an asset
• Dental experience an asset
• Demonstrates integrity and ethics; sets a personal example.
• Services customers by meeting their needs and focusing on customer satisfaction.
• The ability to work well and build cooperative relationships with people at all levels.

• Dental care
• Extended health care
• Paid time off
• Vision care
• Wellness program
• Work from home

• Day shift
• Morning shift

• Hamilton, ON: reliably commute or plan to relocate before starting work (preferred)