Booking Clerk, Breast Centre - Vancouver, Canada - Providence Healthcare

Providence Healthcare

Verified Company

Vancouver, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Summary:

We are currently hiring casual Booking Clerks to work at the Mount Saint Joseph Hospital, Breast Centre

About the Breast Centre:

Providence Breast Centre (PBC) at Mount Saint Joseph Hospital (MSJ) is on the front line of efforts to improve statistics and outcomes for women with breast cancer.

Mount Saint Joseph Hospital, which leads the province with around 1,200 breast-cancer surgeries annually, is the first in B.C. to adopt advanced procedures and is hoping it will be less stressful and disruptive to a patient's life.

Providence Health Care (PHC) is a health and wellness resource for all British Columbians. We're committed to treating those we serve — and each other — with compassion and respect.

While it started with very humble roots, the PHC of today has grown; now there are almost 9,000 people working at our 17 sites.

We have 8,000 staff, 1,500 medical staff/physicians, 200 researchers, 1,600 volunteers.

"How you want to be treated" is now a benchmark — for all of us, every day.

PHC is strongly committed to creating and maintaining a workplace of choice where employees are recognized and valued.

PHC strives to provide work-life balance and promotes a positive work culture by having integrated support model of training, mentoring and coaching so the Manager can support their staff to provide exceptional care.

Reporting to the Patient Care Manager or designate and receiving work direction from the Physicians, the position performs admitting, secretarial and clerical duties for designated clinics/outpatient areas.

Schedules and books outpatient appointments and admits patients by interviewing and obtaining personal patient information and entering information in health information system.

Contacts physician's offices to request and/or transmit information in as per procedures. Provides pre-appointment instruction as per procedures.

Generates reports from statistics for operation purposes; and performs a variety of clerical duties such as typing, sorting and distributing mail, maintaining office supplies, filing and retrieving documents, photocopying/faxing/scanning, receiving telephone calls, visitors and hospital staff and directing or transferring them to appropriate personnel, taking messages and providing routine information.

Qualifications / Skills and Education:

Grade 12, two years recent related experience or an equivalent combination of education, training and experience.

Skills and Abilities

Ability to keyboard at 40 wpm.
Knowledge of medical terminology.
Ability to communicate effectively both verbally and in writing.
Ability to deal with others effectively.
Physical ability to carry out the duties of the position.
Ability to organize work. Ability to operate related equipment.

Duties and Responsibilities:

Schedules and books appointments by methods such as receiving appointment request or referral, entering patient information into the computerized health information system, booking a time slot, making followup appointments, cancelling or adjusting patient appointments, booking appropriate tests, and contacting patients to provide preappointment instructions for test procedures or clinic appointments.
As required contacts appropriate areas such as doctor's offices, nursing units and other departments to request patient information/documentation/test results to ensure complete records/charts prior to patient appointment. Contacts patients to set up and confirm appointments.
Telephones or transmits test results and medical information to physicians and others according to established procedures.
Admits patients by interviewing patients, obtaining information such as personal details, completing a variety of standard forms such as medical insurance billing cards, entering information into the computerized health information system according to established procedures, printing out keyed data as required for consent form, explaining consent form to patients, and obtaining signatures as required.
Performs reception duties by answering telephone calls, greeting patients and visitors, and hospital staff. Answers inquiries and directs or transfers them to appropriate personnel and places by taking messages and providing routine information and escorting patients to rooms.
Sets up and maintains filing systems for materials such as correspondence, patient test results and reports by performing duties such as creating and labeling files, assembling and maintaining files/charts, filing material as appropriate and retrieving information such as patient charts prior to patient visit or for designated personnel.
Performs other related duties as assigned.