Client Care Coordinator - Toronto, Canada - Edgewood Health Network Inc

Edgewood Health Network Inc

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job Title:
Client Care Coordinator

Department:
EHN Outpatient Services

Responsible to:
Team Lead,

Client Care Coordinator Status:
Remote Position

Summary

Reporting to the Client Care Coordinator Team Lead, the Client Care Coordinator (CCC) is responsible for all client administration and coordination throughout their stay in an Outpatient program.

The CCC will collaborate closely with other departments within Outpatient to ensure clients receive exceptional care and support during treatment.

This role requires strong organizational and communication skills, as well as the ability to manage deadlines effectively.

Duties & Responsibilities:

Client Communication and Coordination:

Onboarding clients into their scheduled outpatient programs, including registration in electronic client scheduling portal
Liaising with the admissions team to coordinate client intake, including scheduling, ehealth record creation, client onboarding, and billing coordination.
Coordinating the readmission of current outpatient clients between EHN outpatient programs and/or transfer of inpatient clients to outpatient services.
Work with clients to transition to other programs as needed.

Data Management and Recordkeeping:

E-Health record management: ensure timely documentation in Electronic Medical Record () and maintain client records as needed.
Update and maintain CRM (Salesforce) records to ensure the accurate and efficient collection of outpatient data.
Register and manage the flow of clients in electronic client scheduling portal, including assigning appropriate task packages.
Update spreadsheets on SharePoint and familiarize with different documents/guides to assist with the role.

Administrative Support:

Be a resource for staff on Outpatient programming
Ensure tasks are completed in electronic client scheduling portal
Support administrative requests from clients, providing Letters of Completion, Discharge summaries, handling requests related to legal matters.
Triage client concerns to the appropriate program manager.
Assisting with assigning group coverage for clinicians with scheduled and unscheduled absences
Cover administrative duties for other programs as directed
Support client access to the outpatient medical care physician as directed.

Supplementary Responsibilities: