Technical Support and Trainer - Québec, Canada - STEEL PROJECTS CANADA - METAL ET PRODUCTIQUE

Description

**Position based in Montréal

• Quebec
• BILIGUAL FRENCH / ENGLISH**
  Canadian permanent resident visa required

STEEL PROJECTS is a French company that has been editing and marketing software solutions for steel manufacturers since 1994.

We offer a complete, digitalized and optimized management of steel fabricators' workshops, Industry 4.0 compatible Today, our ambition is to remain one of the world leaders in this field.

Although Steel Projects is a human-sized company, it is also a global company.

Our head office is based in France, south of Lyon, and we also have offices in the United States, Canada, Brazil, Italy and Spain.

In addition, we are close to our customers all over the world thanks to the network of Ficep subsidiaries. Finally, more than 2,000 customers in over 90 countries have placed their trust in us since the company was founded in 1994

Join our North America's team


Job area:

This position entails traveling to Steel Shops all around the US and Canada to implement our software solution. There is also the opportunity for international travel. When not traveling, you will be in a customer support role.

Support will involve assisting customers with software issues, remote installations, remote training, version testing, and other responsibilities as they become available.

Responsibilities:

• Great Attitude
• Flexibility
• Software installation, configuration, and implementation
• Software training
• Customer feedback gathering and reporting to product management
• Customer Service/Support minded

Skills required:

• Problem solver
• Good communication skills (public speaking a plus)

Spoken and written English and French required; Spanish is a +

• Mechanical Aptitude
• Excellent Computer Aptitude

Travel:

• Opportunities to travel around North America and Europe
• Travel rate could reach 40% to 50%
• A valid passport and driver's license is a requirement

Education and Experience Preferred:

- freshly graduated or with 2 years of IT experience

• A bachelor's degree helps
• Experience in the structural steel industry, with CNC machine tools, Experience of enterprise software such as ERP, PLM, MIS, etc. will help
• Software installation and trouble shooting
• SQL Server
• Microsoft Office suites and Tools
• Teaching/training others to use software, hardware, etc.

Salary:

• Commensurate with experience
• Competitive benefits package

Other:

• Must pass background check

Schedule:

• 8 hour shift

Experience:

• Customer service: 1 year (preferred)

Language:

• French (required)

Work Location:
One location