Customer Service Representative - Red Deer - National Seating & Mobility

    National Seating & Mobility
    National Seating & Mobility Red Deer

    6 hours ago

    Full time $60,000 - $110,000 (CAD) per year *
    Description

    Customer Service Representative

    At National Seating & Mobility (NSM), we deliver personalized mobility solutions that enhance independence, safety and comfort for clients. Our mission is to empower individuals with mobility challenges offering reassurance to families and caregivers while providing clinical support.

    We seek a Customer Service Representative to join our team and continue transforming lives through mobility solutions.

    Scope

    The employee will interact with clients regarding medical equipment at NSM resolving issues or complaints ensuring client satisfaction.

    1. Receive medical equipment requests triage clients according sales/service/rental needs identifying opportunities conveying them to sales reps within branches o administer reservation rental invoicing process requiring attention detail understanding of computer system excellent organization skills li Fulfill equipment requests by selecting tagging placing in designated area set up delivery / Schedule technicians setup delivery pickup service equipment / Troubleshoot concerns arrange service repair replacement as needed Facilitate transfer medical equipment locations when necessary Establish nurture positive working relationship therapists healthcare professionals Engage continuous education product literature videos training supplier seminars Other duties assigned p Competencies Skills ul style='list-style-type: none; padding-left: 0px' li Handle multiple calls remaining calm supportive professional Attention detail Manage information IT systems Ability problem solve propose helpful solutions Previous experience customer technical items services Exceptional time management Excellent communication organization listening skills Proficient Microsoft Office '/ol>p
    2. A rewarding career where you make difference people's lives Employer-paid benefits ensuring health well-being RRSP matching program helping invest future Generous paid time off because work-life balance matters Company-sponsored events fostering fun inclusive team culture Branded company attire so you can represent pride Competitive Wage''you receive $20-$23 this role If passionate making difference want be part of team transforms lives through mobility solutions love hear from
    * This salary range is an estimation made by beBee
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