Human Resources Manager - Ottawa, Canada - Westin Hotels & Resorts

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    Full time

    As a member of the property Human Resources support staff, he/she works with Human Resources employees to carry out the daily activities of the Human Resource Office including oversight of recruitment, total compensation, and training and development.

    Additionally, he/she focuses on delivering HR services that meet or exceed the needs of employees and enable business success; as well as ensures compliance with all applicable laws, regulations and operating procedures.

    CANDIDATE PROFILE Education and Experience

    • High school diploma or GED; 3 years experience in the human resources, management operations, or related professional area. OR
    • 2-year degree from an accredited university in Human Resources, Business Administration, or related major; 1 year experience in the human resources, management operations, or related professional area. CORE WORK ACTIVITIES Managing Recruitment and Hiring Process
    • Assists in the interviewing and hiring of Human Resource employee team members with the appropriate skills, as needed.
    • Establishes and maintains contact with external recruitment sources.
    • Attends job fairs and ensures documentation of outreach efforts in accordance with Human Resource Standard Operating Procedures.
    • Networks with local organizations Hotel Association and peers) to source candidates for current or future openings.
    • Oversees/monitors candidate identification and selection process.
    • Provides subject matter expertise to property managers regarding selection procedures.
    • Partners with vendor partners to ensure effective advertisement efforts are being utilized for open positions in appropriate venues to attract a diverse candidate pool.
    • Performs quality control on candidate identification/selection. Administering and Educating Employee Benefits
    • Works with the unemployment services provider to respond to unemployment claims; reviews provider reports for accuracy and corrects errors.
    • Prepares, audits and distributes unemployment claim activity reports to property management.
    • Attends unemployment hearings and ensures property is properly represented.
    • Ensures that department has the available resources on hand to administer employee. Managing Employee Development
    • Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
    • Ensures employees are cross-trained to support successful daily operations.
    • Uses all available on the job training tools for employees; supervise on-going training initiatives and conducts training, when appropriate.
    • Ensures coordination and facilitation of new hire orientation program to generate a positive first impression for employees and emphasize the importance of guest service in company culture.
    • Ensures attendance by all new hires and participation of the leadership team in training programs
    • Collaborates with management team to ensure departmental orientation processes are in place and employees receive the appropriate new hire training to successfully perform their job. Maintaining Employee Relations
    • Assists in maintaining effective employee communication channels in the property develops daily communications and assists with regularly scheduled property-wide meetings).
    • Reviews progressive discipline documentation for accuracy and consistency, and checks for supportive documentation and is accountable for determining appropriate action.
    • Utilizes an "open door" policy to acknowledge employee problems or concerns in a timely manner
    • Ensures employee issues are referred to the Department Manager for resolution or escalated to the Director of Human Resources/Multi-Property Director of Human Resources.
    • Partners with Loss Prevention to conduct employee accident investigations, as necessary.
    • Communicates performance expectations in accordance with job descriptions for each position. Managing Legal and Compliance Practices
    • Ensures employee files contain required employment paperwork, proper performance management and compensation documentation, are properly maintained and secured for the required length of time.
    • Ensures compliance with procedure for accessing, reviewing, and auditing employee files and ensure compliance with the Privacy Act.
    • Ensures medical records are maintained in a separate, secure and confidential medical file.
    • Facilitates random, reasonable belief and post accident drug testing process (in properties where applicable).
    • Communicates property rules and regulations via the employee handbook.
    • Ensures all safety and security policies property removal, lost and found items, blood borne pathogens, accident reporting, and hygiene) are communicated to employees on a regular basis through orientation, property meetings, bulletin boards, etc.
    • Conducts periodic claims reviews with Regional Claims office to ensure claims are closed in a timely manner and reserve levels are appropriate for open claims.
    • Represents Human Resources at the property Safety Committee; helps to identify ways to create awareness of the importance of safety in the workplace and decrease accident frequency and severity.
    • Manages Workers Compensation claims to ensure appropriate employee care and manage costs.
    • Oversees the selection/non-selection and offers processes to ensure proper procedures are followed valid reasons for selection/non-selection and applicants receive status notifications). The salary range for this position is $, to $, annually.