User Experience Design Lead- Insurance - Toronto, Canada - TD Bank

TD Bank

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

395888BR

Digital & Payments

Toronto, ON

January 16, 2023

Company Overview

Department Overview

At TD we pride ourselves on creating industry-leading digital experiences used by millions of people daily.

Our Experience Strategy and Design team is responsible for creating human-centered experiences that are useful, accessible, and a joy to use.

Experience Design Leads are involved in both concept creation and design delivery.

They develop design strategies and high-level designs, participate in user research to understand customer needs and mental models, and lead other UX and UI designers in creating detailed designs for delivery.

Finally, they foster an environment and create processes that promote collaboration between different disciplines and departments.

Job Description:

Key Responsibilities

Create innovative experiences to address unmet customer needs and business drivers in line with TD enterprise design standards
Lead and motivate teams to deliver quality user experiences, providing handson design direction
Translate business strategy into a compelling endtoend experience, understand business requirements, and identify new/missing requirements
Manage multiple design projects, ensure the delivery of highquality designs deliverables, including information architectures, user flows, highlevel designs, prototypes, and detailed wireframes
Lead design reviews and critiques
Build and maintain strong, collaborative relationships with business, product,technology partners and external vendors to ensure the delivery of industryleading experiences
Advocate for the best client experience, present and make recommendations to senior management and executives
Identify, escalate and mitigate risks to the client experience
Ensure an integrated design approach with other business areas and the enterprise as appropriate
Educate business partners on the benefits of Human-Centered Design

Requirements:

A degree in design or a designrelated discipline (industrial design, usercentered design, visual design, design strategy, design management, human factors, psychology, humancomputer interaction, etc.)
A passion for great design and an eagerness to mentor creative talent
57 years of design experience, with a minimum of 2 years leading a design team
Experience leading complex, transactional projects
Strong knowledge of product and service design
Conceptual ideation and visualization skills
Ability to articulate design approaches and rationales to colleagues and stakeholders
Strong communications skills and organizational awareness to build relationships with stakeholders, communicate difficult concepts and integrate work with other areas
Proficiency at problem solving in a collaborative environment
Attention to detail
Versatility and flexibility; ability to organize and prioritize work while meeting multiple deadlines
Willingness to collaborate
Selfmotivated, organized and accountable
Proficiency at problem solving in a collaborative environment
Versatility and flexibility
Expert understanding of usercentered design methods and principles
Highly proficient in UXrelated software packages (e.g. Figma, Axure, Adobe Creative Suite)
Strong portfolio demonstrating a range of conceptual and UX design abilities

Hours

37.5

Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported.

We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve.

If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.