Tenant Relations Officer - Saskatoon, Canada - STC URBAN 1ST NSTNS

STC URBAN 1ST NSTNS

Verified Company

Saskatoon, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

The Position:

Responsibilities:

Provides information to tenants about the organization, lowincome housing options, and related guidelines.
Ensure currently available services within the community to provide additional support and referrals as needed; provides additional assistance and care for individuals with special needs.
Participates as a member of the selection committee for tenant placement (monthly); objectively assesses applicants based on availability/need against preestablished assessment criteria; records outcomes and distributes information to committee members as warranted.
Upon request, shows housing units to prospective tenants.
Completes thorough reference checking of potential tenants and, once selected, issues a formal letter; prepare lease agreements; calculates security deposit and rent and completes related forms.
Provides new tenants with an explanation of their responsibilities; calculates new tenant rent by guidelines, obtains a security deposit (before the 20th of the month) and rent for the first month (by the movein date); employment/income and contacts for emergencies are completed and documented accordingly; provides keys.
Followsup to ensure all leases in the area of responsibility are properly executed and that tenant policies and procedures are communicated, including preventative maintenance procedures and safetyrelated items.
Conducts movein inspections and documents the condition of the unit and associated items/details.
Maintains tenant files and required checklists, lease agreements, and required file documentation including rent charges and adjustments, inspections, warnings, and all items associated with the movein/moveout process.
Enters all information into the internal database (Yardi), ensuring all tenant listings and associated details/information for each file are accurate and uptodate.
Performs home visits/inspections with tenant present (six weeks after initial movein and a minimum of twice per year thereafter per unit) and periodic yard checks, prenotifying tenants accordingly.
Completes work orders (requests) and forwards to maintenance; conducts chargebacks to tenants as appropriate; follows up to ensure timely payments by the tenant.
Monitors tenant compliance with policies, procedures; identifies and manages issues (e.g. additional people living in the unit, not on the lease; safety issues or problems, etc); provides coaching and information or forwards/escalates issues as appropriate.
Maintains tenant transfer requests, puts forward recommendations as warranted, and follows through accordingly. List responsibilities.
Ensures all payments are made on a timely basis; tracks, and takes timely and corrective action on arrears and administers collection policies to resolve delinquent situations (including making payment plans with tenants); attend related meetings to discuss and followsup accordingly.
Forwards a performance improvement plan and expectations as necessary; declines lease renewals and issues orders to vacate as necessary.
Follows up on notices regarding termination of utility services to existing tenants.
Prepares eviction notices as required; attends hearings on behalf of the corporation as necessary.
Conducts and documents a moveout inspection for all units including vacant or abandoned units; enters information and checklist into the system and completes a final account summary and related charges/refund owing. Followsup with Finance accordingly.
Mediates complaints between tenants and others (e.g. neighbours).
Identifies any safety and/or securityrelated issues and safeguards against any potential personal risk by following practical, sound actions and involving others as deemed required.
Establishes good working relations with communitybased services and agencies.
Follows up with tenants on notices from the City of Saskatoon regarding bylaw issues.
Backs up the reception function for the organization; assists individuals or forwards as appropriate.
Complies with confidentiality and privacy of information requirements.
Perform other related duties as defined and assigned by the reporting Director or designate on an asrequired basis.

Education and Experience:

Must possess a minimum of a twoyear diploma in a related field (e.g. social services, business, or related education).
Two years of related experience, a combination of education and experience may be considered.
Knowledge of and skill in the YARDI property management software system will be considered an asset.
Knowledge of the Residential Tenancies Act will be considered an asset.
Successful completion of the Accredited Residential Manager (ARM) course will be considered an asset.
Experience working within a governance structure in a community development capacity with First Nations; familiarity with First Nations culture, history is considered an asset.

**Knowledge, Skills, and/or