Support Specialist, Product Operations Canada - Richmond Hill - Global Industrial

    Global Industrial
    Global Industrial Richmond Hill

    2 days ago

    Description

    Global Industrial


    For over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America.

    We carry over one million industrial, material handling and business products that are sold through our website, corporate sales people and full color catalogs. We are constantly increasing our product offerings to meet the diverse and changing needs of our customers. Our customers include small to large corporations, institutions, government agencies and consumers across North America.

    Key Responsibilities

    • Support Product Management strategic initiatives to grow categories and achieve company sales and profit objectives
    • Advocate for the voice of the customer and help guide internal teams through all changes and iterations of the product data with a high focus on creating the best possible experience for our customers
    • Look for process improvements to help make changes across the organization while looking to improve our overall customer experience
    • Execute projects by working with Product Managers, IT developers, Digital Merchandising, Warehouse Operations, Purchasing and other stakeholders
    • Assist Product Managers with all elements of supplier relationships
    • Initiate line reviews and utilize cross functional resources to enhance content to meet product standards, identify pattern and trends and proactively present solutions to Product Managers
    • Create, update, and maintain documentation around processes and procedures
    • Provide ongoing support to sales for large bid opportunities and solutions
    • Continually monitor the financial performance of the assigned product lines to ensure there is constant feedback into the success of the product line strategy and execution.
    • Assist with internal data collection and analysis to support department projects

    Competencies and skills

    • 2 or 4 year degree preferred
    • 1 - 2 years of work experience
    • Motivated individual with strong analytical and business skills
    • Proven and demonstrated project management and execution skills with the ability to overcome barriers and solve problems
    • Resourceful, eager to learn, keen attention to details and deadlines
    • Excellent written and verbal communication skills
    • Strong interpersonal skills to work with various departments
    • Proficient computer skills especially in MS Excel & data manipulation
    • Ability to work within a team and articulate execution plans and allocate resources for tasks
    • Knowledge on PowerBI, other analytical tools, lean process improvement a plus

    EEO/AA Statement


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