Technical Consultant - Toronto - iTmethods

Description

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iTmethods is a dynamic leader in managed services, enterprise AI, DevOps, and cloud integration, with over 20 years of expertise supporting organizations across the US, Canada, and Europe. Combining agility with a commitment to innovation, iTmethods provides transformative solutions through its iTmethodsONE platform, offering AI/ML, DevOps, Cloud, Compliance, Security, and FinOps capabilities. The platform delivers measurable results, such as faster development cycles and significant cost savings, while addressing tool complexity and skill gaps. As an AWS Managed Services Provider with SOC 2 Type II certification, the company focuses on delivering scalable outcomes for businesses in regulated industries. iTmethods fosters a customer‑centric culture and is committed to delivering secure, efficient, and innovative solutions that drive enterprise agility and success.

Role Overview

As a Technical Consultant, you'll act as both a solution architect and delivery engineer for enterprise customers adopting the iTmethodsONE platform. This role combines technical consulting, solution design, and hands‑on delivery to help customers achieve secure, automated, and AI‑enhanced cloud environments.

You'll collaborate with customers to design tailored architectures, define integration blueprints, and guide adoption of AI‑native DevOps workflows. You'll then bring those designs to life through cloud provisioning, automation, and integration work—bridging the gap between vision and delivery.

Key Responsibilities

• Engage with enterprise customers to understand business drivers and technical goals; translate them into scalable DevOps and AI‑native architectures.
• Lead discovery sessions and architectural design workshops to develop cloud solution roadmaps aligned with customer objectives.
• Design DevOps toolchain integrations, AI‑assisted workflows, and automation.
• Provision secure, compliant landing zones in AWS/Azure, integrating identity, observability, and network baselines.
• Implement automation using Terraform, GitOps, and pipeline‑based delivery models.
• Deploy and configure Coder CDEs, SonarQube, GitLab, Atlassian, and JFrog toolchain components.

AI‑Native Workflow Enablement

• Integrate AI‑assisted Dev tools (e.g., GitHub Copilot) and agentic AI frameworks (e.g., AWS BedrockAgentCore, LangChain/LangGraph, CrewAI, n8n).
• Collaborate with clients to define and operationalize AI‑augmented DevOps workflows that improve automation and efficiency.

Customer Success & Delivery Excellence

• Partner with Professional Services teams on Activation Packs and bespoke implementations for strategic clients.
• Oversee testing, deployment readiness, and transition to managed operations.
• Influence client outcomes through proactive recommendations and architecture optimization.
• Provide L3 escalation support to Platform Operation and Support team.
• Mentor peers and junior engineers on best practices in AI‑first DevOps and solution design.
• Collaborate cross‑functionally with Product and Engineering to evolve the iTmethodsONE platform based on client insights.
• Contribute to practice development by refining methodologies, playbooks, and reusable architectures.

Qualifications & Must‑Haves

• 5+ years in cloud, DevOps, or solution engineering, with consulting and delivery experience.
• Strong enterprise experience across AWS/Azure and infrastructure‑as‑code (Terraform, GitOps).
• Hands‑on implementation expertise with leading DevOps tools (GitHub, Atlassian, JFrog, SonarQube).
• Comfortable writing and maintaining automation scripts and tooling in languages such as Python, TypeScript, or Go to support DevOps and AI‑native workflows.
• Capable of reading and reviewing application code to troubleshoot integration issues, improve observability, and recommend DevOps best practices.
• Familiar with modern development practices (Git‑based workflows, code review, branching strategies, testing approaches) and able to coach teams on applying them in a DevOps and AI‑native context.
• Familiarity with AI‑native and agentic automation frameworks (AWS BedrockAgentCore, LangChain/LangGraph, CrewAI).
• Proven ability to engage directly with clients, lead technical workshops, and translate business needs into technical outcomes.
• Confident communicator with strong documentation and presentation skills.
• Professional or Expert level Cloud certified.
• Bachelor's in Computer Science, Engineering, or equivalent experience.

Preferred Qualifications

• Experience in regulated industries (FSI, Healthcare, Software & Technology).
• Success in designing or operating single‑tenant or air‑gapped customer environments.
• Advanced proficiency in AI‑assisted Dev tools and workflow automation practices.
• Competitive total compensation package, including performance‑based bonuses.
• Learning budget, flexible hybrid work, and opportunities for career advancement.
• Performance incentives tied to customer satisfaction, architecture adoption, and automation KPIs.
• iTmethods is an equal opportunity employer. Diversity and innovation go hand‑in‑hand here.

iTmethods is an equal opportunity employer. Diversity and innovation go hand‑in‑hand here.