- Work with customer executives to align deployment outcomes with timelines, visions and goals.
- Guide the day-to-day activities of a geographically distributed team, including hiring world class talent, reviewing work and setting goals, and being an escalation point.
- Provide professional leadership and mentorship on a diverse range of subject matter areas, from change management consulting best practices to business workflow redesign with Google Workspace.
- Develop and codify best practices for your team that can be replicated across multiple customer engagements.
- Partner with your team, engineers, and project managers to develop services and offerings that scale and are repeatable.
- Participate in key technical and design discussions with technical leads as a hands-on manager.
- Participate in biweekly project reviews with project teams and leadership teams
- Partner with other practice leads, executives and sales personnel to develop statements of work, and then oversee execution by your team with high levels of agility and quality.
- Maintain relationships with partner account managers at Google, Revevol, and LumApps.
- Management experience; preferably in a consulting role and services
- Excellent written and verbal communication skills with the ability to interface with and communicate change management concepts to a broad range of stakeholders.
- Understanding of change management methodologies and best practices for leading organizations through change, with an emphasis on technical adoption.
- Experience producing change management assets or writing technical documentation, including, but not limited to, stakeholder assessments, user profiles, communication and learning plans, and statements of work.
- Experience working with organizational change management and sales teams.
- Expertise in at least two of the following domain areas:
- Presales Requirements: Understanding of sales processes including scoping and creating statements of work. Able to participate in sales pitches to enterprise customers.
- Mail Migrations: Experience leading all change management aspects of a mail migration project, including sponsorship engagement, communication, training, and ambassador programs.
- File Migrations: Experience leading all change management aspects of a file migration project, including sponsorship engagement, communication, training, and ambassador programs.
- GCP Change Management: Understanding of the end user impacts of GCP migrations and transformation projects.
- Ongoing/Business Transformation: Experience creating customized ongoing adoption content - from training sessions to communications to specialized solutions.
- Hands-on experience with Google Workspace
- Time management with the ability to manage multiple streams.
- PROSCI Change Management Certification
- Direct leadership experience with a group of change management focused team members.
- Ability to lead in-depth client meetings/workshops across a broad range of topics including discovery, cloud compliance and security.
- Thought leadership with the ability to recommend cloud-native approaches to solve customer business and technical challenges.
- Make Them Rave
- Be Data Driven
- Think One Step Ahead
- Drive Purposeful Impact
- Do The Right Thing
Manager, Change Management - Toronto, Canada - SADA
Description
Join SADA as a Manager, Change Management
Your Mission
As a Manager, Change Management, you will be responsible and accountable for a team of individuals within the Change Management practice.
Your leadership and mentorship will directly contribute to the successful professional growth of your team, the overall success of projects, and will inform key decisions made by our Director of Advisory, who oversees the Change Management practice. Success will be measured by the quality of and accountability for specific deliverables, the effectiveness of leadership and mentorship for staff, and the positive impact of your guidance for the Change Management Team.
Expectations
In this role, you will oversee the daily management of Workspace and GCP Change Management resources, their projects, and their individual growth . You'll work closely with the Director of Advisory, your direct manager, to monitor and ensure practice health.
This role serves as the first point of escalation for their direct reports. They will provide coaching and review project deliverables. The Manager may be assigned as a supporting role on large, complex projects and thus be responsible for managing initial customer escalations.
The ideal candidate will have a keen eye for detail and for creating high quality templates and processes for our team. Managers play a critical role in ensuring our team members understand and are leveraging our latest templates and delivery processes.
The candidate may also be asked to work collaboratively with sales engineers and change management consultants to validate the scope of deployment of Google Workspace to an organization. This includes approving the level of effort and scope, participating in redline discussions to scope as needed. You may work with deployment pre-sales teams, customers and sales teams to qualify potential engagements, craft robust proposals, and deliver Statements of Work (SOWs) that the change management team can successfully execute.
Management here at SADA also means developing people and being a leader.
In this role, you will:
Required Travel - 20% - 30% travel to customer sites, conferences, and other related events.
Customer Facing - This is a very customer-facing role. You will usually interact with potential and existing customers on a daily basis. You will participate on calls and onsite customer meetings to qualify consultative engagements with the change management team. You will present proposals to build trust, confidence and consensus both externally and internally.
Onboarding/Training - The first several weeks of onboarding are dedicated to learning and will encompass learning materials/assignments and compliance training, as well as meetings with relevant individuals. Details of the timeline are shared closer to the start date.
Job Requirements
Required Credentials:
Google Cloud Digital Leader Certified, or able to complete within the first 90 days of employment.
Required Qualifications:
Useful Qualifications:
About SADA An Insight company
Values: SADA stands for inclusion, fairness, and doing the right thing. From our very beginning, we've championed a diverse workplace where we support and learn from each other, amplifying the impact we make with our customers. We're proud that our teams are composed of contributors who represent a wide array of backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer. Our five core values are the foundation of everything we do:
Work with the Best: SADA has been the largest Google Cloud partner in North America since 2016 and, for the sixth year in a row, has been named a Google Global Partner of the Year . This year, SADA was named a Google Cloud Global Partner of the year 2023. SADA has also been awarded Best Place to Work year after year by the Business Intelligence Group and Inc. Magazine, and was recognized as a Niche Player in the 2023 Gartner Magic QuadrantTM for Public Cloud IT Transformation Services.
Benefits: Unlimited PTO, paid parental leave, competitive and attractive compensation, performance-based bonuses, paid holidays, generous medical, dental, vision plans, life, short and long-term disability insurance, 401K/RRSP with match, as well as Google-certified training programs and a professional development stipend.
Business Performance: SADA has been named to the INC 5000 Fastest-Growing Private Companies list for the last 10+ years in a row, garnering Honoree status. CRN has also named SADA on the Top 500 Global Solutions Providers list for the past 5 years. The overall culture continues to evolve with engineering at its core: 3200+ projects completed, 4000+ customers served, 10K+ workloads, and 30M+ users migrated to the cloud.
To request reasonable accommodation to participate in the job application or interview process, contact SADA complies with federal and state/provincial disability laws and makes reasonable accommodations for applicants and candidates with disabilities.