Customer Support Associate - Mississauga, Canada - Trillium Health Partners

Trillium Health Partners

Verified Company

Mississauga, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job Description:

Position:
Customer Support Associate

Department:
Customer Support Call Centre - Patient Support Services

Posting ID:

Role Level:
Admin Clerical

(AC02 $20.15-$25.19)

Status:
Temporary Full-Time (up to 12 months)

Site:
Credit Valley Hospital

Hours of Work/Shifts:
Monday-Friday including weekends

Posted:
April 10, 2023

Internal Deadline:
April 17, 2023

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The location of any vacancy/position may be changed or reassigned as per operational needs.
Trillium Health Partners (THP) is one of the largest community-based acute care facilities in Canada. Comprised of the Credit Valley Hospital, the Mississauga Hospital, the Queensway Health Centre, and the Reactivation Center at Humber.

Trillium Health Partners serves the growing and diverse populations of Mississauga, West Toronto and surrounding communities and is a teaching hospital affiliated with the University of Toronto.

Our Mission
:
A New Kind of Health Care for a Healthier Community

Our Values
:
Compassion, Excellence, Courage

Our Goals
:
Quality, Access, Sustainability

Our Enablers
:
People, Education, Innovation, Research

Key Qualifications:

Grade 12 Education or equivalent
Previous related experience in a hospital environment is a definite asset
Effective communication and interpersonal skills to respond to customers
Pleasant and courteous telephone manner is essential
Ability to manage workload in a fastpaced multitask environment
Demonstrated ability to work independently
Strong organizational skills are essential
Positive work performance and attendance record essential
Strong communication in English is essential
Computer skills definite asset

Position Summary:

Responsible for the effective and efficient support of all internal customers requesting service through the Customer Support Call Centre
Receive and process internal customer Portering/Environmental/Hospitality/Maintenance requests ( phone, work requests and tasks requests submitted through the web portal and transport software)
Answer Customer Support phone calls: record all details and create task/work order
Liaise with Corporate Services and Facilities staff as required
Create, update and print rosters and set ups
Provide frontline service to all customers and staff, follows up on task completion
Assign wireless devices to staff
Any other tasks as assigned
Where these factors are relatively equal seniority shall govern providing the successful applicant._
In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code Trillium Health Partners will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation._
All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act._
Trillium Health Partners is identified under the French Language Services Act._

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