Volunteer, Clinic Administrative Support - Toronto, Canada - VHA Home HealthCare

VHA Home HealthCare

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Volunteer, Clinic Administrative Support:

Gain experience in healthcare, in a nurserun community clinic
Make a Difference in Your Community:

Creating opportunities for more independence; it's what people in the community rely on us for and what VHA Home HealthCare (VHA) has offered for over 90 years.

With over 2,500 health care professionals we serve clients in seven Home and Community Care Support Services areas, in the GTA, London, Ottawa, and Durham.

VHA's Client & Family-centered Care community-based approach provides nursing, rehabilitation, personal support and home support services.

Our caring, professional team offers spectacular care to Ontario seniors, families, adults, and children living with disabilities or suffering from a chronic or terminal illness, helping them live life more independently, in comfort and with dignity.

Purpose To support the operation of a community care, nursing clinic, serving ambulatory clients daily.

AREA SERVED
& LOCATION:
North York

AGE REQUIREMENT:
Must be 18 years, or older

RESPONSIBILITIES:

The Administrative Support Volunteer helps to ensure the successful operation of the clinic
Welcomes and admits patients to the clinic according to appointment schedule provided
Answers phone in a timely manner
Records and keeps track of telephone messages
Organizes the reception area to support efficient and effective clinic operation
Maintains positive relationships with clients attending the clinic
Cares for the safety, privacy and confidentiality of client and client information at all times
Respects client privacy and adheres to confidentiality, privacy & other policies
Reports to supervisors in a timely manner.
Is familiar with and is able to follow and implement emergency procedures swiftly and independently

SKILLS, QUALITIES, QUALIFICATIONS & EXPERIENCE

Excellent interpersonal and communication skills (Listening, oral, and written)
Experience in an administrative support role
Clinic experience an asset
Excellent phone manner
Experience in telephone and inperson engagement an asset
Able to volunteer in person, in a small space
Able and willing to follow all infection, prevention and control requirements
Able to engage clients in conversation, and respond easily, creating understanding
Friendly, caring, reliable, compassionate, empathetic, tactful
Experience and sensitivity working with culturally diverse individuals and families
Able and willing to easily receive and follow instructions, policies, procedures and boundaries
Experience and ease engaging vulnerable people
Demonstrated ability to work independently and as an effective team member

TIME COMMITTMENT:

4 hours/week plus travel time; 1 Shift is 4 hours in length
Shifts available daily, between 10am 6pm; Clinic closes 12pm 1pm for lunch, daily
Days/times to be agreed with volunteer, to create a regular, ongoing schedule
Able to commit for minimum of 12 weeks; longer if possible/desired
100 Service Hours required for reference letter

WORKING CONDITIONS:

The Volunteer works independently in a small office and clinic space. Volunteer reports to and is supported by clinic nurses on-site Shifts occur in-person in an office/clinic environment.

PPE must be worn at all times All privacy, confidentiality and other policies must be strictly adhered to at all times; Volunteers must follow all infection prevention and control requirements at all times and must self-assess for COVID-19 prior to each shift and must continue to self-monitor throughout the volunteer shift.

PPE is provided.

BENEFITS

Gain workrelated, and community healthcare experience
Build your resume and build upon existing skills
Build on your communication, and interpersonal skills
Develop social and professional networks
Receive support through orientation, training, and onsite supervision by nurses
Experience an environment where volunteers are engaged, challenged, and rewarded
Gain opportunities to meet new people; support your community
Make a difference in clients' lives with needed support
Receive reference letter after 100 hours of service

BOUNDARIES:

No clinical activities performed by volunteers
No personal care given to clients by volunteers
No client contact, of any kind outside of volunteer shifts as scheduled with VHA
No giving of gifts, items, or food; Do not accept gifts from clients
Volunteers work within position description, policies, procedures, boundaries, and protocols at all times
Volunteers follow all VHA policies and procedures and work within the assigned role description

ORIENTATION, TRAINING & SUPPORT: