Airport Systems Support Technician Level 1 - Regina, Canada - ServiceTec

ServiceTec

Verified Company

Regina, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Title:
Airport Systems Support Technician Level 1

Location:
Regina International Airport ( YQR) Regina, SK, Canada

Ever wanted to know more about working at an airport? Here is your chance to find out as ServiceTec, the leading independent provider of managed IT services to the aviation industry has an opportunity for an Airport Systems Support Technician Level 1 at Regina International Airport.

If you are looking for an exciting challenge whereby no two days are the same, then this position may be for you.

Further information on this role is detailed below:

Position Overview:

Airport Systems Support Technician Level 1 will be responsible for the Company's day to day technology support and maintenance activities at Regina International Airport in meeting its contractual commitments as defined in the Statement of Work.

Participate in the site rotational shift schedule for on-site support as well as on-call support for after hours.

Status and Hours:
This is a full time position with company benefits.

The Airport Systems Support Technician Level 1 will work
8 hour shifts, 5 days a week including weekends and statutory holidays.

Responsibilities:
Service Delivery

Response and

Fix Times:
Must be aware of the stated response and fix times for the current contract (SLA). Action Incidents/Service Requests and monitor their progress to ensure that stated times are met or exceeded. Ensure correct work procedures are adhered to.

Preventative Maintenance: Ensure P.M. schedules are correctly completed and reported. Maintain a 100% completion record to your assigned schedule each month.
Employee Presentation: Be at all times well presented in line with Company dress code and conduct yourself in a proper manner. Telephone manner is as important as direct contact.
Maintain Stock and

Task List:

Ensure that spares, parts and consumable stock are used correctly; report shortages, low levels, deficiencies or extra requirements to the Airport System Engineer/Site Manager.

Ensure that items requiring repair are correctly documented and packed ready for transport to the repair provider without undue delay.

Ensure all tasks are completed at the interval required and on time (daily, weekly, monthly, 3mth, 6mth, yearly).

Customer/User/

System Provider Interface:
Ensures excellent relationships are generated and maintained, particularly a personal relationship is generated with customer and user personnel.

Resource Availability: Report any requests for absence in good time and in line with Company and local Management procedures. Report any unexpected absence to your direct report as soon as it is known but no less than one hour prior to your shift starting to allow for rescheduling.
Meeting Attendance: Support Technicians will only attend Customer meetings as directed by local Management. Any request from the Customer to the Support Technician for a meeting must be approved by local Management or higher authority prior to that meeting taking place.
Reporting: Ensure that your team lead is aware of any unusual events that may have an adverse impact on service delivery or the Company's reputation. Ensure escalation procedures are adhered to.

Responsibilities:
Administration

Personnel Reporting: Submit Time Sheets, Expense claims and all other forms are correctly completed and within any stated deadlines.
Site Reporting: Correctly complete and maintain the records for the site. All records are to be completed before the shift finishes its work period.
The following is a minimum list of records to be maintained:
Incident Log
P.M. Log
Installed equipment inventory
Spare equipment inventory
Parts inventory
Consumables inventory
Purchase Order Request Log
Goods received Note Log
Repair History Log

Minimum Qualifications:

Function holder's minimum qualifications and experience should include:

Recognized technical experience with A+ certification or equivalent.
Familiar with basic concepts of LAN/WAN equipment.
Experience of all the above within sitebased customer service environment.
Demonstrated focus on customer service.

Physical Attributes:

Function holder's minimum attributes include:

Independent mobility throughout work locations; ability to move unaided from one working level to another, ability to access, unaided, all installed equipment locations, including working at

height when required. Ability to negotiate security checkpoints and screening x/ray access points without assistance.

Visual acuity ability to interpret and operate customerowned computer screens and read/write relevant documentation, without the need for special accommodation (large print, Braille, voice assisted computer system, or dictation equipment).
Ability to carry tools, test equipment and replacement equipment (up to 50lbs), independently and unaided.

Other: