Deployment Tech 2 - Ottawa, Canada - Compugen Inc

Compugen Inc

Verified Company

Ottawa, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job Title

Deployment Tech
On Demand

Vacancy No

VN6326

Work Location

Ottawa, ON

Job Details

About Compugen
Compugen is one of Canada's largest privately-owned Information Technology (IT) Solution Providers. We help customers design, acquire, integrate and operate technology. Our mission is to help organizations realize new possibilities.

Every day, our dedicated staff across North America focus on providing extraordinary customer service and support experiences to private and public sector organizations.

We combine breadth of skill, depth of expertise, and commitment to operational excellence at scale to deliver exceptional, customer-focused experiences.

If you are driven to make a difference, relentlessly curious and collaborative at the core, we'd love to talk to you. Join us and help us make a difference.
Job PurposeResponsibilities*
Deliver an exceptional customer experience while maintaining contractual service levels
Function as a team leader on project assignments, as required
Utilize your experience, and knowledge for customer documentation development
Perform hardware warranty, and nonwarranty repairs of desktops, notebooks, servers and printers
Execute complex moves, adds and changes of computer equipment
Complete complex hardware and/or software upgrades to existing equipment
Perform network connections for desktops and printers
Support, and service customers with POS, Switches, Routers and Wi-Fi
Maintain major vendor certifications (HP, Dell, Lenovo, Lexmark, Xerox, etc.) as well as Comptia A+ certifications
Participate in after hours oncall rotation
Other duties as required

Qualifications

Must have a valid driver's license, vehicle, and insurance.
Must be able to pass Security Clearance check
High School Diploma, along with A+ Certification is required.
3 years of related experience and education in a relevant program of study from an accredited institution, as well as experience with current operating systems
Experience with Tier 1 vendors (HP, Dell, Lenovo, Lexmark, Xerox, etc.)
Experience with POS, Servers, Switches, Routers and Wi-Fi
Experience with current Operating Systems
Experience with determining, and resolving problems with laser printers (major vendors) is preferred
Experience in diagnosing, documenting, and troubleshooting issues spanning multiple technologies
Strong time management skills with proven sense of urgency to complete tasks and assignments
Strong English written, and verbal communication skills
High level of integrity
Ability to take direction, and follow practices and procedures, consistently and accurately
Ability to work independently as well as in a team environment.
Bilingualism is an asset

Working Conditions

Standard work hours are Monday to Friday, 9:00am to 5:00pm
Entitled to a 30minute unpaid lunch break
Must be able to lift a minimum of 40 lbs independently
Availability to work evenings, weekends, and out of town
May be required to work overtime, with paid compensation based on local Employment Standards Act
Travel to client sites, with the ability to travel long distances, when required
Frequently assigned to new tasks to adjust to changing priorities

What Compugen Offers You:

Opportunity to make a difference in the constantly evolving world of Technology
Ability to help our customers realize new possibilities
Exciting, fast paced challenging work environment
A culture where authenticity and diversity is valued
Professional Development Opportunities
Participation in WIT (Women In Technology) Network
Opportunities to give back to our local communities
Collaborative supportive team members
Work/life flexibility

Equity Statement
Consistent with our commitments to equity and diversity, we actively recruit from all designated groups. We also provide employment accommodation upon request to current staff members and to applicants during the recruitment process. We aim to provide a work environment where excellence is allowed to flourish and diversity is prized. Compugen is committed to providing accommodation throughout the interview and employment process.

If you require an accommodation, the hiring manager and the human resources contact will work with you to meet your needs.