Intake Clerk - Surrey, Canada - Fraser Health

Description

Detailed Overview

Processes client intakes from various programs for an assigned area by inputting client information into a computerized system; creates and dispatches client files to the appropriate location; responds to queries from Home Health and Home Support and performs general office duties such as answering telephones and greeting visitors.

Responsibilities Processes client intakes by obtaining information, completing required documentation and liaising with others to obtain additional or missing client information; confirms clients for services, establishes and maintains wait lists as per established procedures.

Inputs client information into a computerized system such as services provided, client assessments and/or progress reports and change in service; maintains relevant registers using various software applications.

Distributes service orders and liaises with Home Support staff to ensure service requirements are met; assembles client files, assign file numbers and prepares file folders; files and/or distributes document or files, as required.

Gathers and compiles information such as client information and statistics, as required. Performs other related duties as assigned.

Qualifications Education and Experience Grade 12, Office Administration Certificate and one year of recent, related experience, or an equivalent combination of education, training and experience.

Skills and Abilities Ability to communicate effectively both verbally and in writing. Physical ability to carry out the duties of the position. Ability to work independently and in cooperation with others. Ability to operate related equipment. Ability to organize and prioritize. Ability to type 50 wpm. Business writing skills. Knowledge of general office procedures. Ability to establish and maintain rapport with clients. Knowledge of medical terminology.