Bilingual Call Center Agent - Mississauga, Canada - Alliance Group & Staffing

Alliance Group & Staffing

Verified Company

Mississauga, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Responsibilities:

Handle inbound and outbound calls in a professional and customerfocused manner.
Provide accurate and timely information to clients in both
English and French:
Assist customers with inquiries, concerns, and problem resolution.
Document and update customer records in the company's database.
Collaborate with team members to address customer needs and achieve service goals.
Adhere to company policies and procedures to ensure consistent service delivery.

Qualifications:

Fluency in both written and spoken
English and French:
Previous experience in a customer service or call centre role is an asset.
Strong communication skills and the ability to convey information clearly and concisely.
Excellent problemsolving skills and the ability to think on your feet.
Detailoriented with a focus on accuracy in customer interactions.
Ability to handle a high volume of calls in a fastpaced environment.
Proficient computer skills and familiarity with call centre technology.

Pay rate:
$21- $23

Location:
Mississauga, Etobicoke and Oakville

Work Type:
Hybrid

Job Types:
Full-time, Permanent

Salary:
$21.00-$23.00 per hour

Schedule: