Portfolio Manager - Mississauga, Canada - Bayshore HealthCare

Bayshore HealthCare

Verified Company

Mississauga, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

ABOUT THE ROLE

The Pharmaceutical Portfolio Manager, under the direction of Senior Manager - PSS oversees, at a strategic level, two or more pharmaceutical program managers responsible for different clients The Pharmaceutical Portfolio Manager, in keeping with the organizational structure of the Patient Support Services division, assumes overall responsibility for specific operations relating to their clients along with the Program Manager, the implementation of contractual agreements specific to the delivery of client service on a specific drug therapy and/or other related projects.

Please note:
This is a work from home role, requiring to work from our Mississauga office twice a month.

A DAY IN THE LIFE

Portfolio Management:

Uses exceptional customer service and negotiation skills to cultivate a partnership with the pharmaceutical program managers and clients based on integrity and trust
Supports Program Managers in their day to day operations and the formulation of program specific objectives and goals
Supports the procurement, implementation, launch and development of revenue generating programs
Successfully negotiates, executes, statements of work, service level agreements, and contract amendments
Actively seeks and includes client feedback and perspective in program outcomes and process improvements.
Communicates program updates (including competitive intelligence and strategic insight) on an ongoing basis with the director and senior manager of PSS, Area Directors, and program staff
Develops recommendations for program improvements based on best practice and knowledge of the pharmaceutical industry.
Develops cases and proposals that deliver prompt, cost effective, safe solutions to the client and Bayshore.
Consistently and proactively shares strategic market insight with Pharmaceutical customer
Leads strategic projects as assigned.
Attends client meetings in person as needed. Works towards building strong ties with clients
Maintains confidentiality of client and corporate information at all times
Serves as strategic primary point of contact for internal/external stakeholders and partners to address and ensure resolution of issues in a timely manner

Operations:

Demonstrate strong leadership and delegate effectively to meet organizational and program objectives
Oversee Key Performance Indicators (KPI), customer satisfaction and other performance metrics in accordance to the Master Services Agreement and Statements of Work to ensure client expectations are met and maintained.
Provide strong leadership and strategic direction to the internal team in developing and implementing programs.
Support the Implementation and Transition Team with preparing for and executing RFPs
In conjunction with the Implementation Team, manage the development and launch of new programs.
Identify opportunities to optimize operational efficiency and lead process improvement strategies in collaboration with Program Manager.
Lead and facilitate strategic planning for future endeavors.
Provides clear objectives and holds the program management team accountable for meeting collective goals.
Oversee/manage partner vendor contracts and related billing in collaboration with the PM.
Ensures that PM is accurately capturing monthly program billing items.
Manage budgets, forecasts and analyze variances.
In conjunction with the Pharmacovigilance Dept.

, ensures Program Manager is conducting scheduled Quality Assurance activities:
chart audits, call audits, Adverse Event reporting.

In conjunction with the Pharmacovigilance Dept.

, ensures contractual obligation of reporting of Adverse Events is within expected timeframe.

Collaborate with the Program Manager in Development and/or revision of policies and procedures
Guides and monitors technological updates and CRM upgrades in collaboration with the Program Manager.
Must be able to identify and report AE's to health Canada, Med Info and enter into source system and third party systems.

Human Resources:

Coordinates recruitment, orientation, training, disciplinary perform reviews, coaching, workload planning, retention initiatives and retention initiatives with human resources
Recruit and hire program management team (Program Manager and other roles as needed as indicated in the SOW
Lead, coach, and mentor Program Manager; managing their performance towards meeting organizational, program, team and individual objectives.
Supports departmental succession planning and works towards growing the next generation of Bayshore leaders and high performers
Manages program specific employees to ensure the delivery of high quality care and adhere to government, company and ISO standards
Participates in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns. Responsible for completing Accident Reports for all direc