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- Open and maintain customer records
- Manage large amounts of incoming calls and emails
- Resolve product or service problems by clarifying the customer's complaint, determining the cause, selecting and explaining the best solution, expediting correction or adjustment, and following up to ensure resolution
- Prepare product or service reports by collecting and analyzing customer information
- Contribute to team effort by accomplishing related results as needed
- Handle complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Go the extra mile to engage customers
- Resolve customer complaints via phone, email, mail, or social media
- Use telephones to reach out to customers and meet sales targets/generate sales
- Greet customers warmly and ascertain problem or reason for calling
- Assist with placement of orders, refunds, or exchanges
- Answer questions about warranties or terms of sale
- Suggest solutions when a product malfunctions
- Handle product recalls
- Attempt to persuade customer to reconsider cancellation
- Inform customer of deals and promotions
- Work with customer service manager to ensure proper customer service is being delivered
- Strong phone contact handling skills and active listening
- Ability to multi-task, prioritize, and manage time effectively
- Junior position with lots of growth possibility within organization
- Strong computer skills (Mandatory & Priority): Proficient in Microsoft office suite, Good knowledge in Exchange. Excel and Word.
- Strong knowledge on Internet Browser navigation, Google, and searches
- Bilingual: French and English
customer service representative - Montreal - Point Zero
1 week ago
Description
Job Description
The Customer Service Representative attracts potential customers by answering product and service questions, suggesting information about other products and services. They process orders, prepare correspondences, and fulfill customer needs to ensure customer satisfaction.
Key Requirements:
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Customer Service Representative
Full time Sekure Merchants- Montreal
-
Customer Service Representative
Full time Fresh Prep- Montreal
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Customer Service Representative
Brenntag- Montreal
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Bilingual Customer Service Representative
Full time Only for registered members Montréal
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Bilingual Customer Service Representative III
Full time Only for registered members Montréal
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Bilingual Customer Service Representative
Full time The Cigna Group- Montreal
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Customer Service Representative
Couche-Tard- Montreal
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Customer Service Representative
Airbus- Montreal
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Customer service representative
Full time Pulse Universal Communication- Westmount
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Représentant du service à la clientèle/Customer Service Representative
Full time Harry Rosen- Montreal
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Senior Service Representative
Full time Only for registered members Montréal
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Client Services Representative
Full time Only for registered members Montréal
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Customer Service Representative
Couche-Tard- Montreal
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Customer Service Representative
Delmar International Inc.- Montreal
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Financial Service Representative
TEMPORARY Only for registered members Montréal
-
Customer Service Representative
Full time Only for registered members Montréal
-
Customer Service Representative
Part time Only for registered members Montréal
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Customer Service Representative
Alimentation Couche-Tard inc.- Montreal
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Financial Services Representative
Full time Only for registered members Montréal
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Financial Services Representative
Full time Only for registered members Montréal