Housekeeping Room Attendant - Nepean, Canada - Holiday Inn Express & Suites Ottawa West

Holiday Inn Express & Suites Ottawa West

Verified Company

Nepean, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

As a Room Attendant you will perform routine duties in the cleaning and servicing of guest rooms under the supervision of the Housekeeping Supervisor and/or the Executive Housekeeper.

The Room Attendant is expected to promote a positive image of the property to guests and must be pleasant, honest, friendly, and able to address guest requests and problems.

Primary Responsibilities:

Enters and prepares the room for cleaning
Makes the bed(s) according to hotel standards
Replenishes guestroom and bath supplies
Delivers and retrieves items on loan to guests e.g. iron and ironing boards
Performs rotation cleaning duties (e.g. steam clean carpets, deep cleaning etc.) as required
Maintains work area and equipment according to hotel standards
Attends to guest calls, guest requests/guest complaints in the area you're assigned to
Responsible for achieving and exceeding guest satisfaction
Other duties as assigned

Qualifications:
High school graduate or equivalent

Must be able to speak, read, write, and understand the primary language(s) used in the workplace

Must be able to speak, read, write, and understand the primary language(s) used by guests visiting the workplace

Skills:
Excellent communication skills

Demonstrate knowledge of guest service and a genuine desire to exceed guest expectations

Present a high degree of professional work ethic and image

Must have time-management skills

Adaptable to change and be able to handle multiple priorities under pressure.

Eager and focused to exceed guest expectations

Availability to work day and evening shifts any day of the week including weekends and holidays

Physical Demands:

Move, lift, carry, and place objects weighing less than or equal to 25 pounds without assistance and in excess of 25 pounds with assistance
Ability to push and pull a loaded housekeeping cart and other workrelated equipment over sloping and uneven surfaces
Reach overhead and below the knees, including bending, twisting, pulling and stooping
Stand, sit, kneel, or walk for an extended period across an entire work shift
Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and handeye coordination

Benefits: