Customer Service Agent, Communications and - Montréal, Canada - CBC/Radio-Canada

CBC/Radio-Canada

Verified Company

Montréal, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Position Title:
Customer Service Agent, Communications and Marketing (French Services)

Status of Employment:
Temporary (STTRC)

Position Language Requirement:
French

Language Skills:
French (Reading - C - Advanced), French (Speaking - C - Advanced), French (Writing - C - Advanced)

Work at CBC/Radio-Canada

At CBC/Radio-Canada, we create content that informs, entertains and connects Canadians on multiple platforms. Our successes and accomplishments are driven by embodying and upholding values, which include creativity, integrity, inclusiveness and relevance.

Do you think you have the ability and drive to keep up with this exciting, ever-changing industry? Whether it be in front of the camera, on air, online or behind the scenes, you would be joining a team that thrives on making connections and telling stories that are important to Canadians.

Unposting Date:
:59 PM

Your role

Your main responsibilities will be the following:

Respond to users experiencing technical difficulties with our various services.
Document client comments and requests for analysis, statistical and reporting purposes.
Monitor accounts receivable via our financial systems (billing, credit card payments, etc.).
Draft and update communications tools (e.g., FAQs).
Perform all other administrative duties required for the smooth operation of the department.

Be willing to work flexible hours (including evenings and weekends, anywhere from 11 a.m. to 9 p.m.).

Please note this is a 12-month full-time expected need.

Qualifications:

Postsecondary degree/diploma in computer science, telecommunications, or any other relevant field
One (1) or more years' experience performing similar or related duties in a call centre or user support environment

Skills:

Experience with webbased subscriber services and the CRM system an asset
Experience in telemarketing, direct marketing, sales and customer service is an asset
Knowledge of Zendesk and customer service tools (chatbot)
Excellent communication skills, including the ability to convey technical concepts to nonexperts and tailor communications to any level of audience
Ability to be organized and multitask effectively (dialogue, typing on keyboard, active listening)
Ability to be proactive and cooperate effectively with coworkers and partners
Ability to be versatile, flexible, independent and adaptable to change
Ability to work well under pressure and react in crisis situations
Superior Frenchlanguage skills, spoken and written
Tact, courtesy, and interpersonal skills
Strong clientservice orientation
Test on French language
Interview

CBC/Radio-Canada is committed to being a leader in reflecting our country's diversity.

That's because we can only create and tell the stories that connect Canadians, by having a workforce that mirrors the ever-changing makeup of our country.

That's why we, as an employer, value equal opportunity and nurture an inclusive workplace where our individual differences are not only recognized and valued, but also extend to and pervade all the services we provide as Canada's public broadcaster.

For more information, visit the

Diversity and Inclusion section

You are invited to consult and familiarize yourself with our Code of Conduct, which can be found on our

corporate website

All employees must adhere to the Code as a condition of employment. We also invite you to take a look at our policy on

conflicts of interest

In the event that you become an employee, it will be important to inform us, as quickly as possible, of any situation that, because of your hiring, constitutes or could appear to constitute a conflict of interest.

Primary Location:
1000, Rue Papineau, Montreal, Quebec, H2K 0C2

Number of Openings:
1

Work Schedule:
Full time