Customer Service Representative - Markham, Canada - Industrial and Commercial Bank of China (Canada)

Description

• Provide quality customer service to new and existing clients
• Complete customer transactions in a courteous, accurate and timely manner
• Process counter transactions in a manner that meets customer expectations
• Identify sales opportunities and make referrals to the sales team for follow-up and closure so as to meet business goals set by the Branch
• Provide administrative support to Personal Banking Representatives and the Operations OfficerQualifications:
• Be fluent in English and Mandarin or Cantonese
• Accuracy and attention to details
• Proven customer service, sales, cash handling experience or equivalent
• College Diploma or higher level of education achievement in relevant fields in Finance, Economics, Accounting, or Business Administration
• Demonstrated interpersonal, communication and analytic skills
• Proficiency with computers and software tools, the ability to quickly adopt our internal systems and software packages
• At least one year work experience

• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Tuition reimbursement
• Vision care

• French not requiredSchedule:
• Day shift
• Weekends as neededSupplemental pay types:
• Overtime payApplication question(s):
• Are you able to deliver services in both English and Mandarin with work proficiency?Education:
• Secondary School (preferred)