Director, Product Management - Toronto, Canada - Plusgrade

Plusgrade

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Travel is not just about the destination; it's about every memory made along the way.

We are dedicated to shaping the future of travel by partnering with 200+ airline, hospitality, cruise, passenger rail, and financial services companies to create new, meaningful revenue streams through incredible customer experiences.

Rooted in our core values of being ambitious, innovative, and collaborative, we are driven to continuously raise the bar, exceed expectations, and bring out the best in everyone, fostering a culture where we believe we are better together, working towards an extraordinary future in travel.

Come help us transform everyday travel into extraordinary experiences.

ABOUT THE ROLE:

Plusgrade is searching for a Director of

Product Management:

AI to join our growing team and establish a AI-centric vision that will transform our products and the travel industry.

Reporting directly to the VP, Product, in this role you will be responsible for leading initiatives focused on defining the AI product strategy and vision, product design and development, process improvement and increasing Customer satisfaction.

This involves identifying Customer needs and business opportunities, and taking them through to implementation by collaborating with the business and engineering teams at Plusgrade.

WHAT YOU WILL BE DOING:

Working with other key members of the leadership team, you'll help turn the company vision and mission into reality through researching, ideating, implementing, launching, and iterating on new and existing products.
As an AI Product Director, you will define, own and drive crossorganization AI strategy, working multifunctionally with architects, engineering and technical GTM teams, define use cases and AI test plans, and provide guidance and priorities crossIntel.
Collaborate with engineering and data science teams to guide product development, from conception to launch.
Create compelling value propositions by understanding the AI competitive landscape and key differentiators.
Create key positioning and narratives to support AI product launches and to drive ongoing AI product awareness and adoption.
Stay abreast of the latest developments in AI and LLM technologies to ensure Plusgrade remains a leader in this space.
Constantly iterating, solving problems, and working to help improve the traveler experience.
Defining the product roadmap and strategy, based on market research and input from key stakeholders
Gathering and analyzing feedback from customers and other stakeholders to identify opportunities for Reach product improvement
Building a culture of product enthusiasts and providing vision and direction to an agile team.
Working with engineering and design teams to plan and execute development projects, and to ensure that products are delivered on time and within budget
Developing and maintaining relationships with key partners and vendors, to ensure that the company has access to the necessary resources and technologies to develop its products
Collaborating with marketing and sales teams to develop product marketing and sales materials, and to support product launches and other marketing initiatives
Analyzing data to understand user behavior and market needs for using data and analytics (inform and drive key decisions with datainformed insights and research).
Partner crossfunctionally with other product managers, marketing, engineering and commercial teams to understand their questions and challenges in order to expand our product portfolio
Develop and track progress against a product roadmap to build datadriven capabilities over time (including the definition and tracking of key performance indicators)
Provide guidance to engineering teams by providing product requirements, as well as clarifying customer goals and business priorities to ensure they focus on our highest impact projects

YOU ARE SOMEONE WITH:

7 to 10 years of experience designing and managing digital products including payment and AI/ML.
Experience with AI model and workloads, working knowledge of the AI landscape including emerging trends and technologies
Bachelor's degree in Design, Product Management, Business, Computer Science, Information Technology, or related field
5 to 7 years experience of product management, product design with user interfaces, wire frames, and mockups
2+ years experience building mobile app solutions on iOS and Android in the consumer space, utilizing push notifications and other digital in app communication.
Passion for being innovative and driving Customercentered experiences, attention to detail in content, usability, and design.
Strong entrepreneurial attitude to help innovate and execute product initiatives which in turn will create amazing traveler experiences across the Customer journey.
Track record of building and launching innovative customer facing features that drive growth, reduce customer pain points and improve re