Desktop Support Technician - Toronto, Canada - Tekwissenllc

Tekwissenllc
Tekwissenllc
Verified Company
Toronto, Canada

2 weeks ago

Sophia Lee

Posted by:

Sophia Lee

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Description

Summary:


  • Responsible for supervising the manufacturing and installation of computer or computerrelated equipment and components.

Major Job Duties:


  • Test and image desktops and laptops.
  • Maintain, analyse, and troubleshoot, software and computer peripherals.
  • Ability to setup, configure and add all hardware.
  • Assist Corporate Desk Side Support technicians with large IMAC? s.
  • Assure that all tickets requiring follow up work and/or calls receive appropriate attention.
  • Provide technical support to end users via telephone.
  • Back up and burn end user data.
  • Assist in developing and documenting improvements to current processes.
  • Assist coworkers in resolution of end users? technical issues.
  • Assist coworkers in the execution of established processes and escalations.
  • Test, image and clean PC?s, laptop, monitors, printers, and other related hardware.

Education/Experience:


  • High School Diploma or GED required.
years of hands-on technical knowledge of laptop and desktop design and software installation required.


Skills and Competencies:


  • Familiar with standard concepts, practices, and procedures within a particular field.
  • Relies on limited experience and judgment to plan and accomplish goals.
  • Possess 1 to 2 years' experience in a break/fix environment.
  • Able to lift and palletize heavy equipment. (PC?s, monitors, printers.)
  • Strong verbal and written communication skills.
  • A certain degree of creativity and latitude is required.

Salary:
$23.00-$25.00 per hour
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