Dispatcher/customer Service - Mississauga, Canada - Liftow Limited

Liftow Limited

Verified Company

Mississauga, Canada

4 days ago

Posted by:

Sophia Lee

beBee Recruiter

Description

About Liftow
Liftow is the largest Toyota Forklift dealership in North America, established in 1960.

With Toyota being ranked #1 forklift in the world and our values, our mission at Liftow is to provide our clients with the most exceptional material handling equipment, products, training, and customer service in the industry.

Liftow Canada operates full-service branches in ON, QC, NB, NS, NL and P.E.I.

Liftow Offers

Competitive salary
3 weeks' vacation
Employer paid benefits such as: medical insurance, dental, vision, disability coverage, life insurance and more
Paid Sick Days
RRSP Match
Advancement opportunities
Extensive handson Training program

Position Summary

The Dispatcher is responsible for scheduling technicians' jobs with customers (internal and external), ensuring Liftow's commitment standards are being met.

Specific Accountabilities

Plan, coordinate service calls, and communicate with Parts Department, Sales Reps, available Road Technician and Customers for all necessary follow up repairs
Respond to customer communication for all service requirements
Update tracking sheet accurately and consistently
Create work orders at the time of taking a call with correct details needed
Handle calls on a priority basis
Schedule technicians in designated areas/customers as much as possible
Update customers with ETA
Plan technician's workload in advance and in consultation with technician prior to committing to a customer ensuring they have parts on hand prior to dispatching
Schedule and maintain PM's
Follow up daily on all jobs that have outstanding parts
Ensure customers protocols and expectations are passed onto technicians
Dispatch technicians at the end of every day for work next day
Advise Service Manager, ASR and/or Service Coordinator of customer issues and/or concerns.

Education & Work Experience
Post-secondary diploma in Supply Chain and/or 1-2 years' experience as a Fleet Dispatcher

Competencies and Skills

Demonstrated ability to manage multiple projects concurrently.
Demonstrated ability to meet deadlines and work in a fastpaced environment
Excellent verbal and written communication skills
Excellent interpersonal and leadership skills with the ability to resolve issues with drivers, colleagues, etc.
Proficient in the use of MS Office
Word, Excel, and Outlook

Salary commensurate with experience.

Job Types:
Full-time, Permanent

Salary:
From $52,500.00 per year

Benefits:

Dental care
Employee assistance program
Extended health care
Life insurance
Onsite parking
Paid time off
RRSP match

Flexible Language Requirement:

French not required

Schedule:

Monday to Friday

Experience:

- dispatching: 2 years (preferred)

- customer service: 4 years (preferred)
- office administration: 2 years (preferred)

Work Location:
One location