Night Manager - Sun Peaks, Canada - Sun Peaks Grand Hotel

Sun Peaks Grand Hotel

Verified Company

Sun Peaks, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Compensation Information:

$23.00 per hour

Physical Requirement:

Medium:
Work activities involve handling loads between 10 and 20 kg; Predominately indoor setting.

Accountabilities:

Operations:

Champions quality service when assisting with guest checkins, checkouts, and additional hotel standard special requests as it relates to their stay
Oversees the overnight front desk operations and ensures established SOGs are executed in a professional and consistent manner
Distributes keys, hotel amenities and resortwide information
Ensures remaining overnight incoming guest package requirements, including vouchers, traces, and amenities, are complete and ready for late/overnight guest arrivals.
Shares Guest Service Best Practices with Guest Service Agents through ongoing coaching
Takes note of opportunities to improve processes and remove barriers that weaken the guest experience
Works toward continuously improving operational processes and provides ongoing suggested improvements to the Front Office Manager

Audit Duties:

Is accountable for End of Day Activities:
Organizes and sorts Revenue Centre Transactions, including Food and Beverage Outlets and Front Office transactions; Supports with appropriate reporting
Completes rebates and tracks meal and house accounts
Balances gift card program
Conducts No-Show reporting and revenue posting as required
Completes regular security patrols of Hotel and Residences properties
Supports Outlets Manager with security assistance as requested
Provides Hotel Leaders with daily report printing for occupancy
Readies F&B services for early departures as requested via BEO documents.
Conducts critical audit from the previous day, checking for missing keys

Guest Experience:

Champions guest resolution using existing SOGs; and provides ongoing suggested improvements to the Front Office Manager
Interacts with the guest throughout their stay, anticipating their needs and proactively resolving guest concerns
Drives customer loyalty by building individualized connections with guests
Acts as the Lobby Ambassador
Hotel & Guest Liaison
Manages and owns the lobby, providing the best experience for guests and visitors alike
Controls consumption of alcohol in the lobby; coaches' team on the same
Advises guests that pets are not permitted on seating and sleeping is not permitted in the lobby
Diffuses potentially awkward and hostile situations; dispatches additional overnight Security as required
1year minimum Front Desk experience, coupled with some progressive supervisory experience in any field; resort experience is a vital asset
Postsecondary education in accounting, hospitality, or related field
Dedicated to working within a dynamic team that focuses on collaboration and guest experience
Proficiency with computer systems required, such as Microsoft Office and Opera
Professional demeanour with a passion for exceptional guest service and the ability to anticipate guest needs
Excellent communication skills, both written and verbal, as well as excellent problemsolving abilities
Leadership skills with the ability to coach, redirect, and motivate team members

What you can expect from us:

The Sun Peaks Grand culture encourages individual initiative and a collaborative approach to delivering our guests' finest mountain resort experience.

We value innovation and development that contribute to business success and personal growth.

We also know you have a life outside of work and encourage work-life balance, including reaping the benefits of living in a resort and the mountain's summer and winter activities.

A sneak peek into some of the perks and benefits our Full-Time employees enjoy:

Full access Winter/Summer Season Lift, Trail and Golf passes
3 weeks of paid vacation
Dining discounts within our hotel & resort outlets
Benefits plan and additional wellness components, including Health Spending Account and EFAP
Eligibility for our 'Pay for Performance' incentive bonus program (after the qualifying period), awarded to our top performers
Participation in the RRSP and matching DPSP programs
Retail discounts in Resort owned outlets
Reciprocal programs with partnering hotels
Friends and family hotel rates
Continued professional growth and development opportunities

We acknowledge that we live, work, and play on the traditional territory of the Secwépemc People.