- Managing, monitoring, and maintenance of day-to-day activities to align with expected service levels.
- Performing routine and health maintenance.
- Managing upgrades & performancerelated activities.
- Identifying and correcting faults with services and infrastructure.
- Planning and execution of minor infrastructure moves, adds, changes, and disposals (IMACDs).
- Execution of business continuity tests.
- Oversight and support of all related service supplier and/or manufacturer activities.
- Proactive identification and resolution of issues before they affect service performance.
- Identifyingany improvements that can improve service levels.
- Engaging in the problem management process.
- Technical peer review and approvals for all related changes.
- Support audit and compliance activities.
- Management and maintenance of related platforms.
- Ability to provide on-call support and extended working hours when called on and willingness to accept periodic rotation. Qualifications
- Bachelor's degree in information technology, Computer Science, Engineering, or related field.
- At least 4-6 years relevant and practical experience in a M365 operations role.
- Vendor certifications not a requirement, proven practical experience preferred.
- Experience working in large/global enterprise IT with multiple distributed branch/campus sites.
- Experience of working within ITIL aligned Service Management organisation.
- Proven experience as an M365 Technician or similar role, with practical knowledge of Microsoft 365 applications and services, including Teams, SharePoint, OneDrive, and Exchange Online.
- Familiarity with M365 administration and user management, including user accounts, licenses, and permissions.
- Understanding of M365 security features, compliance policies, and data protection concepts.
- Experience in configuring and customizing M365 applications and services to meet organizational requirements.
- Knowledge of incident and problem management processes and tools for timely resolution of M365-related issues.
- Strong analytical and problem-solving skills, with the ability to diagnose and resolve technical problems in the M365 environment.
- Strong knowledge of SharePoint and SharePoint Online.
- Excellent written and spoken English is required.
- Competency in French or Spanish is an asset.
- Ability to work with minimal directionandlittle supervision.
- Strong organizational and project management skills, with excellent documentation abilities.
- Excellent analytical and diagnostic problem-solving skills with the ability of providing solutions to identifiedproblems.
- Demonstrated experience in understanding anddemonstrating compliance with information security requirements.
- Knowledge and experience in performing information security practices in the management and delivery of infrastructure and operations.
Workplace M365 Operations Specialist - Montreal, Canada - WSP
Description
Description
WSP
WSP is a global leader in engineering and professional services. We pride ourselves on delivering innovative solutions to our clients and maintaining a robust IT operation to support our employees worldwide. WSPs vast global network is today comprised of over 1,000 offices, 29 data centres, 1,300 data circuits, and used by over 65,000 users.
POSITION SUMMARY
To ensure the efficient operation of WSPs internal Workplace services in the AMERICAS Hub, we are seeking a talented andexperienced OperationsSpecialist.This role will be part of the IT Operations team and report to theIT Infrastructure Operations Manager in the designated Hub.The overall team is dedicated to support IT infrastructure operations which includes network, compute, cloud, and workplace systems and services. You will manage and maintainall aspects of M365 operations with a primary focus on the services within the designated Hub.
MAIN RESPONSIBILITIES
Related to M365services and infrastructure:
ACADEMIC AND EXPERIENCE REQUIREMENTS
The ideal candidate would meet all, or most of the below criteria:
SKILLS/ COMPETENCIES/ OTHER REQUIREMENTS