At Your Service Agent - Toronto, Canada - Larco Hospitality - Toronto Corporate Offices

Larco Hospitality - Toronto Corporate Offices

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Full time

Description

AT YOUR SERVICE AGENT (Seasonal) - FULL TIME

Note:
This is a seasonal position that will end on or about October 2024

Who We Are:

The Toronto Marriott City Centre Hotel is the world's only hotel located in a major league sports and entertainment venue, the Rogers Centre.

Our distinctive hotel features 344 rooms, including 70 field-view rooms and Restaurant and Lounge with floor-to-ceiling windows offering a panoramic view of the stadium.

Our core values make us who we are—putting people first, pursuing excellence, embracing change, acting with integrity, and serving our world.

Marriott Hotels of Canada is proud to have been recognized on Forbes list of Canada's Best Employers for several years running including in 2022.

What we'll offer you:

At the Toronto Marriott City Centre, we provide a fun, safe and supportive work environment in a culture that values diversity and inclusion.

Competitive compensation and a comprehensive benefits plan which includes health insurance, dental insurance, vision care and more.
Discounted hotel stays and food & beverage for you, your friends & family at over 7,000 properties worldwide across 131 countries and territories and 30 brands.
A supportive, diverse, and inclusive environment for all that prioritizes understanding and integrating Team Members' unique perspectives and voices and that's committed to their mental and physical wellbeing.
Worldclass service training program and jobspecific training opportunities to empower lifelong learning and to encourage Team Members to find the careers that are right for them.

What you'll do:

To be an ideal At-Your-Service (AYS) Agent, you'll happily answer all calls in the hotel with a friendly and efficient aim to help in every way.

Operating a multi-line telephone system, you'll help our guests and clients by answering internal and external calls and sleuthing the answers to guest inquiries with genuine care and a drive to offer the very best in customer service.

Your English communication skills - especially in comprehension and expression - will be second to none But it will be your desire to use your communication skills to help others and create a happier world that will bring you success in this role.

Are you up for the challenge?

The responsibilities of this position include:

Answering all calls in three rings with a smile and an appropriate greeting.
Transferring calls to the proper associate or department.
Programming wakeup calls. / Ensuring all wakeup calls are acknowledged.
Completing calls using a smile and an appropriate farewell.
Sharing your knowledge of the hotel property and services as well as your love of Toronto and its various attractions and hidden gems.
Keeping up to date on our hotel neighborhood and local events.
Updating the info board daily and being informed about memos and daily

- operations.

Being completely familiar with all emergency procedures and the fire system.
Carrying out all reasonable requests by management.
Being available to work variable shifts (evenings, weekends and holidays).
Being a team player with a genuine desire to please our guests.
Keeping your workspace tidy and well stocked.
Other tasks as assigned.

What you'll offer us:

We are looking for a dynamic, energetic individual who thrives in a fast-paced environment and fosters a culture of respect and positivity.

Completed or working toward a Certificate or Diploma in Hotel Management preferred.
Previous guest services experience (Switchboard/Front Office/Concierge) in a hotel or similar environment preferred.

Good computer knowledge