Administrative Receptionist - Ottawa, Canada - Alpha Auto Group - Mini Ottawa

Alpha Auto Group - Mini Ottawa
Alpha Auto Group - Mini Ottawa
Verified Company
Ottawa, Canada

1 month ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

Alpha Auto Group ("AAG") is a growing and nationally focused auto dealer group based in Toronto, with various locations across Canada and the USA.

AAG's mission is deeply rooted in delivering best in class service for our valued customers by putting our customers first through world class service.


With the ever increasing demand for support and service in the auto industry, our Mini Ottawa location is looking for an experienced
Sales Receptionist.

- **Monday
  • Saturday 8:30am
  • 4:30pm **_

Responsibilities

  • Customer Advocate:
  • Record every service customer invoice in an Excel spreadsheet.
  • Call each service customer the day or two after their service to ask about their experience and note any feedback
  • If they had issues or complaints, note them, and bring them to a service advisor or manager to be followed up with and resolve
  • Record details of every call and customer feedback into the Excel spreadsheets.
  • Monitor customer survey responses and scores on InMoment
  • Create two daily reports to management about CSI survey scores, using the CSI
- _Daily report Excel spreadsheets_

  • In the afternoon/evening report, write a detailed list of calls answered or unanswered, with a description of each caller's feedback.
  • Business Admin:
  • Assist in licensing vehicles for sales in both Ontario and Quebec
  • Assist sales with completing sales transactions and logging all licensing transactions
  • Complete daily receipt submissions for the accounting department
  • Collect sales and service receipts and cross reference the POS machine breakdown to ensure all receipts are accounted for, then pass to parts for them to reconcile their receipts.
  • Receive and stock in new vehicles, manage keys and stock tags for new and used vehicles
  • Various other duties to assist in the functioning of both the service and sales department

Receptionist:

  • Answer calls for both service and sales department, direct them to appropriate persons or take messages as needed.
  • Assist in creating some service appointments in XTime

Qualifications

  • Previous experience in an administrative role
  • Deep passion and interest in human centered customer experiences
  • High attention to detail and able to work with mínimal supervision
  • Comfort working with all levels of staff and customers
  • Strong verbal and written skills and proficiency in English
Proficient in Microsoft Office Applications (Excel, Word, Outlook)


Pay:
$18.00 per hour


Benefits:


  • Extended health care
  • Paid time off

Schedule:

  • Monday to Friday
  • Weekends as needed

Education:


  • Secondary School (preferred)

Experience:


  • Customer service: 2 years (preferred)
  • Sales administration: 1 year (preferred)

Language:


  • French (preferred)
  • English (required)

Work Location:
In person
More jobs from Alpha Auto Group - Mini Ottawa
See all jobs of Alpha Auto Group - Mini Ottawa