Banquet Captain - Killarney, Canada - Killarney Mountain Lodge

Killarney Mountain Lodge

Verified Company

Killarney, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

The Role

Reporting to the Food & Beverage Manager, and Group Client Relations Manager, the Banquet Captain will play a key role in enhancing the overall group guest experience by providing exceptional service for our group clients.

You will join an outstanding team that is passionate and committed.

You are comfortable operating in a busy and customer facing environment where you will impact the continued success of the business.

Your energy and enthusiasm are infectious. People enjoy being around you because you are friendly, confident, and approachable.

You possess a unique blend of strong customer service skills, creativity, exceptional relationship building skills and a genuine passion for exceeding guest expectations.

Key Responsibilities

Act as the Event Execution leader for the lodge's group client service team to manage and execute group events across the properties/facilities.
Assist in communication with clients and/or department management to take the planned specifics surrounding client events to implementation executing on the timing, venues, audiences, budgets etc.
Work cooperatively with the Food & Beverage Manager to marshal the resources required for each event, providing direction on the events during events ensuring all details of the events are executed according to the lodge's highquality standards.
Create a positive work environment and being an effective role model by championing lodge's mission, vision and values.
Ensure all sales are processed according to resort standards and all receipts are processed and distributed to client, front desk and Client Relations Manager
Facilitate and execute all set ups in conjunction with the front of house staff and maintenance.
Ensure tear down and resets are managed correctly, rooms are left in a ready steady available for showings
Attend BEO meetings weekly to discuss all aspects of the event for a 2week range with department heads
Close out all events and keep logs of discussions with the client
All other duties as assigned

Key Goals

The incumbent will collaborate across the business from Management, clients and operations to proactively execute group events with a constant focus on client satisfaction and retention, enhancing brand awareness and reputation for prospective new clients and intermediary referral sources.

Requirements:

High school diploma
Catering Experience required
Smart Serve certification
Must have exceptional organizational and time management skills
Must be able to understand, speak, read and write English at a high school level.
Knowledge of hotel property, facilities, history and region
Experience providing excellent customer service in a fastpaced environment.
Able to perform highquality work while unsupervised.
Able to handle money accurately and operate a pointofsale system and property management system
Ability to work in a fastpaced work environment and deliver orders in a timely manner

Supervision & Budget Authority

Supervision of banquet staff required
Expense control

Physical Environment

Be in good physical condition to perform extensive walking, bending, kneeling, lifting, reaching and stretching.
Must be able to lift 25lbs
Must be able to work in a fast paced, sometimes noisy environment

Onsite shared accommodation available for a nominal daily fee

Job Types:
Full-time, Permanent

Salary:
$18.00 per hour

Benefits: