AltaGas - Senior Manager, Service Operations - Calgary
1 day ago
Job description
Job DescriptionAltaGas - Senior Manager, Service Operations
The Senior Manager, Service Operations, is responsible for overseeing the end‑to‑end performance, governance, and financial stewardship of Digital infrastructure and service operations across the enterprise.
This role provides strategic direction for outsourced and managed service partners, ensuring that all operational services related to hosting infrastructure and networks are delivered reliably, efficiently, and in alignment with contractual obligations, service‑level agreements (SLAs), and business expectations.
This role oversees service level performance, operational governance, and the operational relationship with internal teams and external Managed Service Providers (MSPs).
The Senior Manager leads service performance management, vendor governance, operational maturity, and continuous improvement initiatives for core Digital Infrastructure, while owning the operational budget, forecasting, contract financials, and cost optimization strategies.
This role partners closely with technology towers, cybersecurity, finance, procurement, and architecture to ensure service delivery excellence and operational resilience.
You will:
Lead the overall service operations function, ensuring the stability and performance of all infrastructure operational services.
Ensure operational practices are standardized, measurable, and continuously improved across the organization.
Provide oversight of all managed service providers (MSPs) delivering operational services.
Ensure MSPs meet or exceed SLA, KPI, and contractual commitments across service towers (infrastructure, hosting, network, etc.).
Manage escalations and coordinate cross‑functional response during high‑severity incidents involving vendor‑delivered services.
Partner with procurement and legal teams on contract negotiations, renewals, SOW definitions, and vendor compliance activities.
Drive alignment between internal teams and external providers to ensure clear service boundaries, ownership, and accountability.
Own the operating budget for service operations, including managed services, staffing, tools, and operational programs.
Identify and execute cost‑optimization opportunities through contract renegotiation, consumption reviews, vendor consolidation, tooling rationalization, and operational efficiencies.
Ensure services remain financially sustainable while supporting growth and modernization.
Lead and mentor the Infrastructure Hosting and Network managers
Collaborate closely with cybersecurity, architecture, and application teams.
Promote a culture of accountability, learning, and operational discipline.
You have:
Bachelor's Degree on technology field (Computer, Engineering, Science, etc.)
10+ Years in an infrastructure/cloud operations leadership role and 5+ Years supervisory experience required
Proven experience managing large-scale outsourced service environments and global MSPs.
Strong understanding of ITIL frameworks and IT service management (ITSM) practices.
Experience overseeing enterprise‑scale operational services:
infrastructure, network, etc.
Ability to interpret and enforce complex vendor contracts and operational SLAs.
Strong financial acumen, including budgeting, forecasting, and operational cost optimization.
Exceptional communication, negotiation, and relationship‑building skills.
Strong analytical and problem‑solving capability.
Strong Influential relationship management skills with stakeholders, senior management, colleagues, and external service providers
Coordination, negotiation, and persuasion skills
For Canadian hires:
AltaGas hires personnel on the basis of job-related qualifications.
All qualified applicants will receive consideration without regard to a person's ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, record of offences, marital status, family status or disability or any other characteristic protected by applicable law.
For US hires:
WGL/SEMCO/AltaGas offers a total rewards package that includes competitive pay, incentive bonus plans, holiday pay, 401K matching and a wide array of benefits.
These benefits including medical, dental and vision coverage are designed to help you and your family stay healthy. We also have paid time off (PTO) to balance the demands of your work and personal life. Available benefits vary depending upon the specifics of the role.U.S.
affiliates of AltaGas are committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities.
We value and encourage diversity and solicit applications from all qualified applicants without regard to race, ethnicity, religion, gender, age, national origin, marital status, sexual orientation, gender identity, family responsibilities, matriculation, physical or mental disabilities, political affiliation, genetic information, status as a protected veteran or any other characteristic protected by federal, state, or local law.
Similar jobs
If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary. · ...
4 days ago
At International SOS we are in the business of protecting and saving lives now we re looking for talented individuals to join our team and make a difference. · ...
1 week ago
+As Canada's trusted safety partner since 1935 we work with customers from coast to coast to help ensure that people return home safely at the end of every shift. · You will play a key role in ensuring smooth service operations by overseeing the scheduling and dispatch of technic ...
1 week ago
Nutrien is a leading provider of crop inputs and services. We create an inclusive workplace where everyone feels safe, has a sense of belonging. · Partner with business stakeholders to ensure IT services meet business needs. · ...
2 weeks ago
The Director of Operations will lead the operation and people responsible for all food and beverage offerings to thousands of guests that visit our locations every year. · ...
2 weeks ago
Job Description · AltaGas - Senior Manager, Service Operations · The Senior Manager, Service Operations, is responsible for overseeing the end‑to‑end performance, governance, and financial stewardship of Digital infrastructure and service operations across the enterprise. This ro ...
1 day ago
The Analyst Commercial Operations Services role involves providing timely and accurate information to internal and external customers regarding volumetric and inventory transactions at Canadian and US Terminals. · Reviews trucking pipeline movements at terminals. · Confirms month ...
2 weeks ago
Canadian Blood Services is looking for a Temporary full-time Supervisor, Equipment Services Operations to join our dynamic Equipment & Automation team. · Leveraging your excellent leadership and people-management skills, you will supervise regional ES Operations staff: lead recru ...
1 month ago
Ride the next mile with us · You thrive on helping others and finding solid solutions to whatever comes up as you are assisting customers and drivers to ensure deliveries are completed on time. · ...
3 weeks ago
We are looking for a Temporary full-time Supervisor to join our dynamic Equipment & Automation team. You will lead regional Field Service Representatives to deliver maintenance and repair for CBS equipment. · You will supervise regional ES Operations staff: lead recruiting with t ...
1 month ago
The Director of Operations will lead the operation and people responsible for all food and beverage offerings to thousands of guests that visit our locations every year. · ...
2 weeks ago
The Analyst Commercial Operations Services is responsible for providing timely and accurate information to internal and external customers with respect to volumetric and inventory transactions at our Canadian and US Terminals and Pipelines. · Reviews trucking movements. · Confirm ...
2 weeks ago
KMJ TIRE seeks a reliable Commercial Tire Service Truck Driver to join our growing commercial operations team. · ...
1 month ago
Job Description · AltaGas - Senior Manager, Service Operations · The Senior Manager, Service Operations, is responsible for overseeing the end‑to‑end performance, governance, and financial stewardship of Digital infrastructure and service operations across the enterprise. This ro ...
1 hour ago
The Manager Operational Technology Support Services a senior leadership role responsible for overseeing the strategic planning execution and optimization of Operational Technology OT systems across North American facilities This role ensures the reliability security and innovatio ...
4 weeks ago
Nutrien es una empresa líder en la provisión de productos agrícolas e servicios, cuyos resultados comerciales tienen un impacto positivo en el mundo. Nuestra misión, Alimentar al Futuro, es la razón por la que llegamos cada día a trabajar. · ...
1 week ago
The City of Calgary is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. · The Manager will lead the Division responsible for ensuring the safe and efficient operation of Calgary's transportation network. · ...
1 month ago
Job Description · AltaGas - Senior Manager, Service Operations · The Senior Manager, Service Operations, is responsible for overseeing the end‑to‑end performance, governance, and financial stewardship of Digital infrastructure and service operations across the enterprise. This ro ...
1 day ago
The Manager, Operational Technology Support Services is a senior leadership role responsible for overseeing the strategic planning and execution of Operational Technology (OT) systems across North American facilities. · ...
2 weeks ago
The Manager, Operational Technology Support Services is a senior leadership role responsible for overseeing the strategic planning, execution, and optimization of Operational Technology (OT) systems across North American facilities. · ...
4 weeks ago