Coordinator, Standard Operating Procedures - Toronto, Canada - Toronto Transit Commission

Toronto Transit Commission

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

JOB INFORMATION

Requisition ID: 7604

Number of Vacancies: 1

Department:
Operations Support Operations Support and Compliance

Salary Information:
$80, $100,245.60

Pay Scale Group: 8SA

Employment Type:
Regular

Weekly Hours: 35,

Off Days:
Saturday, Sunday

Shift:
Day

Posted On:
June 12, 2023

Last Day to Apply:
June 13, 2023

Reports to:
Manager, Operations Support and Compliance

The Toronto Transit Commission (TTC) is North America's third largest transit system and has been recognized as one of the top places to work in the GTA.

Guided by a forward-thinking strategic plan, the TTC's vision is to be a transit system that makes Toronto proud.

The TTC's recruitment efforts are directly aligned to its mission of providing "a reliable, efficient, and integrated bus, streetcar and subway system that draws its high standards of customer care from our rich traditions of safety, service and courtesy.

"

General Accountability:

Leads and ensures the implementation and coordination of all aspects of the Operations Support Department's Standard Operating Procedures (SOPs) program. Performs specific duties including developing, preparing, revising and implementing all SOPs required for the Transportation and Vehicles Group, as well as addresses departmental safety and procedural deficiencies. Liaises with various personnel in order to document and analyze processes, practices, and work flows. Coordinates departmental audit action plans, table top exercises, manages the SOPs database system as well as the Operations Support website. Performs various conformance/performance audits, prepares associated reports and presentations.

Key Job Functions:

Liaising with various personnel throughout the Transportation and Vehicles Group to document and analyze current work procedures used for the operation of vehicles, equipment, software systems, handling of emergencies, training exercises and route management strategies;
Conducting research into the improvement of existing standard operating procedures;
Liaising with the Safety Department to ensure the resolution of issues relating to procedures that may impact safety;
Coordinating the review of SOPs from other departments that impact Operations Support Department responsibilities and activities;
Analyzing proposed procedures in order to determine cost factors and identify potential cost savings;
Developing safety, reliability, and maintainability standards to achieve optimal performance and emergency practices that are in accordance with operational, environmental and safety regulations;
Developing, implementing and maintaining a database system and website to manage SOP creation, distribution, authorization, numbering, revision, tracking, review, auditing etc.;
Presenting recommendations to senior management regarding new or revised standard operating procedures as well as training needs;
Maintaining the departmental Standard Operating Procedure Manual;
Developing and delivering SOP training to supervisory staff;
Coordinating, developing and maintaining a system for training personnel on the use of SOPs;
Establishing test procedures to ensure the efficiency and effectiveness of recommended changes;
Conducting various performance/conformance audits according to departmental SOPs;
Reporting audit findings to management and followingup on the corrective actions;
Developing a quality assurance program to identify and provide a quality control audit function for the operation of vehicles, emergency management, training exercises and route management strategies as carried out by the Operations Support Department;
Responding to internal/external audits;
Promotes a respectful work and service environment that supports diversity, inclusion, and is free from harassment and discrimination. Provides leadership in the development and implementation of inclusive and accessible policies, programs and/or services for employees and customers in accordance with TTC's commitments and obligations under the Ontario Human Rights Code (OHRC) and Related Orders, the Accessibility for Ontarians with Disabilities Act (AODA), and TTC's policies;
Participation in the TTC Customer Service Ambassador Program.

Skills:

Plan and organize activities / projects to meet section and organizational goals

Education and Experience:

Completion of a Community College Diploma (3year) in Business or Industrial Engineering Technology or the equivalent, combined with several years of directly related experience.
University graduation in a related engineering and business administrative discipline would be an asset.

Additional Requirements:

Knowledge of transportation practices, methods and procedures related to various modes of transportation;
Knowledge of incident management and quality assurance principles;
Ability to develop and implement operating procedures