Sales Associate - Edmonton, Canada - Value Buds

Value Buds

Verified Company

Edmonton, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

About Nova Cannabis
Nova Cannabis Inc. is a national cannabis retailer.

We operate primarily via our Value Buds banner, which has a simple mission:
deliver compelling value to cannabis consumers. Our goal is the attract, grow and retain a loyal customer base by offering high-quality cannabis products, in convenient locations at every-day low prices

About the Role

Based out of our
Value Buds Rabbit Hill Road location, in Edmonton, AB, we are looking for experienced
Customer Experience Representatives who can handle curveballs like a champ.

Not only will they be responsible for ensuring the store is in tip-top shape, but they'll also become masters in everything cannabis and will be eager to share their new knowledge with our awesome customers.

We're looking for go-getters who love to meet new people and cultivate relationships and are excited to learn more about this up and coming industry.

Address:5035 Mullen Rd, Edmonton, AB T6R 0S7

Role and responsibilities include, but are not limited to:

Customer Offering

Greet customers upon entrance; engage in conversation and build a relationship to understand specific needs
Facilitate a welcoming and positive atmosphere for everyone in the store
Educate customers about cannabis products, strains and consumption methods

Day to Day Operations

Promote our culture and brand by participating in merchandising and promotional activities
Work in partnership with Store Managers and other team members to generate sales.
Maintain a high level of product and service knowledge; staying uptodate with industry legislation, trends and new products
Participate in routine store maintenance and ensure cleanliness is a priority
Complete customer transactions on the POS system and adhere to all cash and Loss Prevention procedures
Monitor inventory and restock product regularly

Regulatory Adherence

Comply with all OH&S (Occupational, Health, and Safety) policies and procedures
Support and promote Nova Cannabis's and AGLC's (Alberta Gaming and Liquor Commission) social responsibility programs
Comply with Nova Cannabis's policies, standard operating procedures, and practices

Experience and Qualifications

Minimum, 2years of customer service experience
Minimum, 2years of retail and/or hospitality experience
Cannabis, liquor or healthcare experience is preferred
High School Diploma or equivalent
Valid SellSafe certification
Valid Qualified Cannabis Worker certification
Must complete and pass a Criminal Record Check
Working knowledge of regulations as it pertains to selling cannabis in Alberta

Personal Characteristics and Requirements

Excellent customer service skills; you have a positive attitude, are charismatic, and are very comfortable engaging with customers
Ability to think on your feet and creatively problem solve
Openminded and constantly identifying ways to improve
Passionate about creating a positive, memorable, and tailored experience for every customer
Excellent communication skills (written and verbal) and a professional demeanor
Team player who is passionate about supporting the overall success of the business
Uphold ethics, confidentiality, and demonstrate a high level of discretion at all times
Responsible and reliable
Must be 18 years of age or older
Must have reliable transportation to commute to/from work

COVID Safety Measures

We are currently seeking new team members to help service our customers in these unprecedented times. Across all Nova Cannabis locations, we are taking the necessary safety measures to ensure our employees and customers are offered a safe working environment and shopping experience.

These measures include (but are not limited to):

Masks/face shields are expected to be worn by employees in all Nova Cannabis' locations. Nova Cannabis follows local bylaws and urges customers to wear a mask while shopping in our stores.
Regular cleaning and disinfecting protocols are mandatory and in place at all stores, with hightouch surfaces being cleaned on an ongoing basis throughout the day.
Having plexiglass shields installed at tills in all stores to provide team members working at the tills an extra barrier between them and our customers.
Providing hand sanitizer to all stores, and gloves for any team member wanting to wear them.
Prominent signage requiring social distancing and informing customers with symptoms not to enter the store.
No longer allowing public use of washrooms, product returns, or reusable bags.
Nova Cannabis has a companywide COVID19 hotline and incident reporting protocol, with direct support from HR and the COVID19 Response Team for our employees.
Restricted hours of operation in some locations.