Operations Coordinator - Vancouver, Canada - Ronald McDonald House BC and Yukon

Ronald McDonald House BC and Yukon

Verified Company

Vancouver, Canada

2 weeks ago

Posted by:

Sophia Lee

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Description

About the Organization

At Ronald McDonald House Charities British Columbia and Yukon (RMH BC), we envision a province where families stay close to their sick children.

Today, 2 out of 3 Canadians live in a city or town without a children's hospital. Our Mission is to give sick children the healing power of being together with family.

As a champion of family-centered care, we enable access to children's hospitals by providing families with sick children accommodation, meals, and wellness programs that support their emotional and physical well-being.

In 1983, the first RMH BC House opened its doors in Vancouver with a 13-Bedroom House, and over the years, with an increase in demand for this essential service, construction of a new building was underway.

In 2014, a 73-bedroom House was unveiled on the grounds of BC Children's Hospital along with a new 2,000 sq.

ft. RMH Family Room in Surrey Memorial Hospital.

As the second-largest House in Canada and one of the largest in the world, RMH BC will continue to grow and meet the needs of families across BC and Yukon.

Our team is the backbone of our organization—serving our families, supporting volunteers and donors, and spreading awareness every single day.

About the Position

The Operations Coordinator is responsible for supporting the Family Services and Facilities and Operations team to ensure the House is well run and organized, and systems are developed and maintained to ensure that services to guest families are provided consistently and effectively.

Inventory management of all operating supplies including tracking, ordering, and organizing storage spaces.
Work with the Family Services and Facilities teams to ensure storage spaces, and items stored are well organized, tracked and rotated seasonally.
Support the Family Services and Facilities teams to ensure all equipment made available to families is in good condition and regularly maintained.
Oversee the general organization and functionality of shared kitchens to ensure they are well supplied and organized. Create a schedule of routine inventory tracking, replacement, and supply.
Assist in the scheduling and coordination of routine organization and cleaning of kitchens including coffee stations, fridges and freezers, cupboards, and drawers.
Assist Family Services and Facilities to ensure guest suites are routinely inspected, and furniture is cleaned/maintained as needed.
Assist in the coordination of duties (inhouse and contracted services) for the annual house shut down and maintenance period.
Collaborate with Volunteer Services to recruit volunteer assistance with key duties where appropriate.
Assist Housekeeping in room cleaning with high volume of guest check outs.
Liaise with Facilities and Program teams to ensure adequate coverage for house activities and operations as needed.
Participate in the Occupational Health and Safety committee.
Other duties as assigned. Job Specific Competencies and Skills

Job Specific Competencies and Skills

Alignment with the mission and values of Ronald McDonald House BC and Yukon
Ability to represent the House with a polished, positive, and professional demeanor and attitude at all times.
Commitment to work collaboratively in a team environment with staff, volunteers, families, donors, and the public, and in the best interest of families.
Adaptable and willingness to support change and innovation.
Collaborative approach to problemsolving
Well organized and able to develop and document systems to ensure operational efficiency.
Attention to detail and commitment to high standards of hospitality for guest families.
Strong communication skills, both written and verbal
Must be available to work schedule Tuesday to Friday 10am6pm, and Saturday 9am5pm.

Experience and Educational Requirements

1 years' experience in Hospitality, Operations or related field.
Post secondary education in Hospitality, Operations or other relevant field, or equivalent experience.
Proficient in MS Office Suite or other software.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.

They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.