Td Credit Cards - Toronto, Canada - TD Bank

TD Bank

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

405169BR

Product Management & Development

Toronto, ON

April 13, 2023

Company Overview

Department Overview

As a member of the Payments and Rewards Journey, Engagement & Loyalty Product Group, you'll be responsible for understanding and serving our customers' needs and experiences from end-to-end.

You will continuously contribute to building innovative products and services that exceed customers' expectations.

Job Description:

CUSTOMER

Continuously align with senior management on the Engagement & Loyalty roadmap, defined Minimum Marketable Features and release cadence
Review performance analytics; recommend and champion strategies to increase customer card usage, reduce attrition, and/or improve end user product experience
Participate in Agile ceremonies (e.g. standups, retrospectives), express new ideas for improving customer engagement or reducing attrition, sharing with leadership as appropriate
Create a valuefocused product backlog and continuously iterate, ensuring there are user stories scoped and prioritized
Manage delivery initiatives and oversee team (pod) backlogs
Proactively raise issues that impede the efficient delivery of customerfocused increments

EMPLOYEE / TEAM

Document the estimated financial impact of projects, initiatives, campaigns (business case).
Ensure analysis and insights are extracted from business performance reporting and past initiatives / campaigns and appropriately leveraged for future business recommendations
Empowered to make product, campaign and customer communication delivery decisions, escalating to senior management as appropriate
Communicate difficult concepts; convert information to compelling business stories with context and advice. Influence and gain alignment across increasingly senior stakeholders
Crosscommunication between Platform, Journey, Marketing and external partners to create an environment with seamless collaboration
Provide thought leadership and/ or industry knowledge, and participate in knowledge transfer within the team and business unit
Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques
Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork. Ensure timely communication of issues/ points of interest
Participate in personal performance management and development activities, including cross training within own team
Act as a brand ambassador for your business area. Keep others informed and uptodate about the status / progress of projects and / or all relevant or useful information related to daytoday activities.
Lead, motivate and develop relationships with internal and external business partners / stakeholders to develop productive working relationships.

SHAREHOLDER

Adhere to enterprise strategy, frameworks and methodologies that relate to activities for own business area / journey
Ensure ongoing strategic alignment with senior management, providing feedback as appropriate
Proactively understand and incorporate feedback from stakeholders into the backlog with prioritization. Stakeholders include (but not limited to) business, marketing, platform, and product
Lead the submission and discussion on the Quarterly Business Review, with respect to their product
Single point of escalation for Loyalty & Engagement campaigns and strategies, providing guidance and decisioning as needed
Compile performance metrics and share with relevant stakeholders
Define the OKRs in partnership with numerous stakeholders across the organization, and align to broader business unit OKRs
Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite
Work autonomously as the lead and guide others within area of expertise

Requirements:

EXPERIENCE AND / OR EDUCATION

Undergraduate degree and / or product certificate
5+ years relevant experience
3+ years Product Owner
Experience with Credit Cards and Loyalty is considered an asset
Experience in Agile related delivery experience is considered an asset
Experience with marketing is considered an asset
Experience with crossfunctional relationships considered an asset
Experience with external partner relationships considered an asset

Hours

37.5

Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported.

We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve.

If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.