Major Account Manager - Mississauga, Canada - Ainsworth

Ainsworth

Verified Company

Mississauga, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

If you thrive in a team-oriented workplace that challenges your skills, drives your career development, embraces diversity, and rewards innovation, with competitive pay and great employee programs, join the Ainsworth team today

Job Summary

Key Responsibilities

Lead a team of program managers & support staff, addressing and resolving matters pertaining to the successful deliver of our overall programs.
Lead continuous improvement, optimization & team / account effectiveness initiatives as a whole.
Responsible for ensuring the implementation of effective account management plans, focused on expanded business or optimization opportunities. Tactical and longterm business planning through renewal and future tender phase(s).
Responsible for ensuring necessary programs are in place to achieve contract SLA's & objectives.
Address escalated situations within accounts.
Lead & support operational & strategic business development discussions.
Develop a trusted advisor relationship with key stakeholders, building & maintaining strong, longlasting internal cross functional & customer relationships.
Demonstrates a sense of urgency and ability to consistently and positively contribute.
Effectively manage multiple priorities & conflicting demands.
Effectively communicate with client leaders of all levels (Clevel to entrylevel support roles)
Engage productively with all levels of internal Operations & Shared Services Teams to ensure the timely and successful delivery of our service.
Collaborate with Regional Operations Leaderships on contractual and service / maintenance issues to ensure client needs are met.
Oversee new client onboarding & contract amendments and work with CMMS, SYCS, Senior Management to implement prescribed changes as per amendments.
Ensure Major Account Onboarding & Program Management Structures are optimized, consistent and repeatable.
Forecast, track and Report Quarterly through Major Account Business Reviews, presenting detailed analysis and trending of financials, work order management, performance, program risks, growth & optimization opportunities.
Participate / Lead both internal and external client performance meetings included,
Adhere to all company policies and procedures.
Perform all job functions in a safe manner, abiding by and in accordance with all applicable HS&E company policies and government legislation/regulations.
Adhere to the Company's Quality System operating procedures
Perform other duties as assigned.

Qualifications

5+ years experience in relevant industry
Understanding of Building Systems in facilities management / service operations an asset.
Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization.
Experience in delivering clientfocused solutions based on customer needs.
Proven ability to manage multiple tasks at a time while paying strict attention to detail.
Excellent listening, negotiation, and presentation skills.
Ability to work independently and manage personal and team member time, keeping deliverables and deadlines top of mind.
Creative thinking and problemsolving aptitude
Bilingualism is an asset (English/French)
Experience working with/understanding of Work Order / Field Service Management Systems

Ainsworth is an integrated multi-trade company, offering an end-to-end services and solutions for all asset maintenance and refurbishment requirements of our customers.

We are continually striving to create better and more advanced products as well as provide the highest quality service.

We are rapidly growing and need talented professionals to help drive our vision at becoming the best multi-trade company in the country Join us.

Make a difference.