Team Leader, Collections Backoffice - Mississauga, Canada - Just Energy

Just Energy

Verified Company

Mississauga, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Team Leader, Collections Backoffice

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Description

Team Lead - Collections, Backoffice

Courtney Park

Who is Just Energy?

For more than 20 years, Just Energy has been a leading retail energy provider specializing in electricity and natural gas commodities, energy efficiency solutions and renewable energy options. As a Trusted Advisor, we're proud to provide homes and businesses with a broad range of solutions that deliver comfort, convenience, and control.

Job Summary:

Responsibilities

Team Management:
Oversee direct reports to provide direction of daily activities towards accomplishing the departments strategic goals including, but not limited to, employee training, coaching, development, and performance evaluation.

- o Inspire and motivate employees to perform at their best through effective leadership, excellent work ethic, clear communication, as well as a positive attitude.

Operational execution support:

- o Critical Care review and execution of strategies aligned with proper handling of key accounts.
- o Appropriate handling of the Debt Sale process, specifically the placement, funding and the processing of disputes or account buy-backs (closed or returned accounts).
- o DNP Letters are sent in a timely manner and appropriately meets the business decisions on handling.
- o Drop/DNP/De-enrollment of accounts across both the residential/Commercial portfolios.
- o Process write-offs in an accurate and timely fashion.

o Ensure appropriate placement of accounts with OCA (3rd party agencies).
- o Providing documentation for legal placement accounts (i.e. Contracts and pertinent payment/invoice information)

Analytical & Critical Thinking:

- o Evaluate current back-office process and procedures identify and resolve process gaps.
- o Actively monitor performance metrics, and ensure execution/trouble-shooting of key tasks.

Sound decisionmaking skills and response to highpressure situations.

Requirements:

Must be detail oriented with a strong ability to identify a pattern in a problem, conduct research, coordinate with the appropriate internal team(s) to solve problems and deliver solutions to customer inquiries.
Advanced soft skills with the ability to discuss complex and difficult issues to all levels in the organization.
Excellent time management and organizational skills to complete tasks and coordinate project activities.
Proven ability to thrive in a fast growing and fast paced environment while consistently delivering accuracy and meeting firm deadlines.
Strong communication skills and proven ability to develop and lead high performing teams.
High technical aptitude with ability to understand new tools and data.

Experience:

3+ years of experience in managing/supervising employees, including leading efforts and setting direction for projects and staff, is preferred.
3+ years of experience of retail gas and/or electric industry experience is preferred.

Education:

Grade 12 diploma or GED is required.
Bachelor 's degree in Accounting or related field or equivalent combination of education and experience

Technology Requirements:

Proficient in MS Office (Word, Visio, PowerPoint, etc.).

- iSigma/GBASS experience preferred.

Advanced knowledge of Microsoft Excel pivot tables, VLOOKUP, macros, etc.
Basic knowledge of SQL

#JESP

Primary Location:
CA-ON-Mississauga

Work Locations:
ON-Mississauga-Courtney Park 80 Courtney Park West Mississauga L5W 0B3

Job:
Operations

Organization:
Canada

Schedule:
Regular

Shift:
Standard

Employee Status:
Team Leader

Job Type:
Full-time

Job Level:
Day Job

Travel:
No

Job Posting:
Aug 4, 2023, 2:18:27 PM