- Serve as the senior point of contact for assigned client portfolios, building trusted, long-term partnerships
- Own overall client satisfaction, retention, and growth across programs
- Lead and mentor Client Services and Account Management teams to ensure consistent, high-quality delivery
- Translate client objectives into clear execution strategies in collaboration with Sales, Operations, and Field teams
- Oversee program planning, launches, optimization, and performance against KPIs
- Proactively identify risks, challenges, and opportunities, drive solutions and continuous improvement
- Partner with internal teams on forecasting, budgeting, resourcing, and scalability of programs
- Prepare and present executive-level business reviews, insights, and recommendations to clients
- Support new business growth through client expansion, upselling, and strategic initiatives
- 5+ years of experience in client services within retail, CPG, or sales execution
- Proven experience leading and developing high-performing teams
- Strong understanding of retail environments, field execution, and national programs
- Demonstrated ability to manage complex, multi-client portfolios
- Excellent communication, presentation, and stakeholder management skills
- Highly organized, strategic, and solutions-oriented mindset.
- Comfortable working in a fast-paced, evolving environment
- Willingness to travel, as required to support clients and teams
- Senior leadership role with high impact and visibility
- Opportunity to work with leading national and global brands
- Collaborative, performance-driven culture
- Competitive compensation and benefits
- Career growth and professional development opportunities
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· Overview · Director, Client Services – GTA · Location: Greater Toronto Area (Hybrid) · Schedule: Monday to Friday · Salary: $85,000 to $100,000 · We are actively hiring for this position · About Match Retail · Match Retail is a leading provider of sales execution, merchandis ...
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The Director of Client Services is a senior leadership role responsible for overseeing key client relationships, driving program success, and ensuring exceptional service delivery across multiple programs. The ideal candidate is a strong people-leader with deep experience in clie ...
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Mississauga Part time1 week ago
Director of Client Services - Mississauga - Match Marketing Group
Description
Responsibilities
Qualifications & Experience
Why Join Match Retail?
Interview Process
Our recruitment process is structured and transparent, with candidates assessed consistently against role-related criteria.
Step 1: Qualified candidates complete an initial phone or virtual interview with a Talent Acquisition Specialist.
Step 2: Shortlisted candidates participate in a phone or virtual interview with the Hiring Manager.
Step 3: Selected candidates attend an in-person or virtual interview with the Hiring Manager and relevant team members.
Step 4: Final candidates participate in an in-person or virtual interview with the client.
AI Disclosure
We use AI-assisted tools to help screen resumes for key skills and minimum requirements relevant to the role. All results are reviewed by our hiring team to ensure thoughtful and balanced decision making.
Match Retail is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive environment for all.
Connect With Us Not ready to apply? Connect with us for general consideration. Application FAQsSoftware Powered by iCIMS
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Director of Client Services
Only for registered members Mississauga, Ontario, Canada
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Client Services Manager
Only for registered members Mississauga, Ontario
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Coordinator Client Service
Only for registered members Mississauga, Ontario
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Service Officer, Client Service
Only for registered members Mississauga
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Client Service Consultant
Only for registered members Mississauga, Ontario
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Manager, Client Services
Only for registered members Mississauga
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Client Services Coordinator
Only for registered members Mississauga, Ontario
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Manager, Client Services
Only for registered members Mississauga, Ontario
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Director of Client Services
Only for registered members Mississauga, Ontario
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Director of Client Services
Only for registered members Mississauga
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Client Services Representative
Only for registered members Mississauga, Ontario
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Client Services Coordinator
Only for registered members Mississauga
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Client Service Representative
Only for registered members Mississauga, Ontario
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Manager Client Services
Only for registered members Mississauga
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Client Service Representative
Only for registered members Mississauga, Ontario
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Manager, Client Services
Only for registered members Mississauga, ON, Canada
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Coordinator Client Service
Only for registered members Mississauga, ON, Canada
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Client Service Representative
Full time Only for registered members Mississauga
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Director of Client Services
Only for registered members Mississauga
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Client Services Coordinator
Only for registered members Mississauga
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Client Service Representative
Part time Only for registered members Mississauga