Director of Client Services - Mississauga - Match Marketing Group

    Match Marketing Group
    Match Marketing Group Mississauga

    7 hours ago

    Full time
    Description

    Responsibilities

  • Serve as the senior point of contact for assigned client portfolios, building trusted, long-term partnerships
  • Own overall client satisfaction, retention, and growth across programs
  • Lead and mentor Client Services and Account Management teams to ensure consistent, high-quality delivery
  • Translate client objectives into clear execution strategies in collaboration with Sales, Operations, and Field teams
  • Oversee program planning, launches, optimization, and performance against KPIs
  • Proactively identify risks, challenges, and opportunities, drive solutions and continuous improvement
  • Partner with internal teams on forecasting, budgeting, resourcing, and scalability of programs
  • Prepare and present executive-level business reviews, insights, and recommendations to clients
  • Support new business growth through client expansion, upselling, and strategic initiatives
  • Qualifications & Experience

  • 5+ years of experience in client services within retail, CPG, or sales execution
  • Proven experience leading and developing high-performing teams
  • Strong understanding of retail environments, field execution, and national programs
  • Demonstrated ability to manage complex, multi-client portfolios
  • Excellent communication, presentation, and stakeholder management skills
  • Highly organized, strategic, and solutions-oriented mindset.
  • Comfortable working in a fast-paced, evolving environment
  • Willingness to travel, as required to support clients and teams
  • Why Join Match Retail?

  • Senior leadership role with high impact and visibility
  • Opportunity to work with leading national and global brands
  • Collaborative, performance-driven culture
  • Competitive compensation and benefits
  • Career growth and professional development opportunities
  • Interview Process

    Our recruitment process is structured and transparent, with candidates assessed consistently against role-related criteria.

    Step 1: Qualified candidates complete an initial phone or virtual interview with a Talent Acquisition Specialist.
    Step 2: Shortlisted candidates participate in a phone or virtual interview with the Hiring Manager.
    Step 3: Selected candidates attend an in-person or virtual interview with the Hiring Manager and relevant team members.
    Step 4: Final candidates participate in an in-person or virtual interview with the client.

    AI Disclosure

    We use AI-assisted tools to help screen resumes for key skills and minimum requirements relevant to the role. All results are reviewed by our hiring team to ensure thoughtful and balanced decision making.

    Match Retail is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive environment for all.

    Connect With Us Not ready to apply? Connect with us for general consideration. Application FAQs

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