Guest Service Representative - Qualicum Beach, Canada - Shorewater Resort
2 weeks ago
Description
Work Term:
Permanent
- Work Language: English
- Hours: 32 to 40 hours per week
- Education: Secondary (high) school graduation certificate
- Experience: Experience an asset
Work setting:
- Hospitality industry
- Hotel, motel, resort
- Willing to relocate
Tasks:
- Register arriving guests and assign rooms
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Process guests' departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Perform light housekeeping and cleaning duties
- Provide customer service
Computer and technology knowledge:
- Multiline switchboard
- Word processing software
- Central reservation system (CRS)
- Spreadsheet
- Internet
Transportation/travel information:
- Own transportation
- Own vehicle
- Valid driver's licence
Work conditions and physical capabilities:
- Attention to detail
- Fastpaced environment
- Standing for extended periods
Personal suitability:
- Client focus
- Dependability
- Efficient interpersonal skills
- Excellent oral communication
- Flexibility
- Judgement
- Organized
- Reliability
- Team player
Screening questions:
- Are you available for shift or oncall work?
- Are you available for the advertised start date?
- Are you currently legally able to work in Canada?
- Are you willing to relocate for this position?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
- What is the highest level of study you have completed?
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