Service Advisor - Nanaimo, Canada - Arbutus RV & Marine Sales Ltd.

Arbutus RV & Marine Sales Ltd.

Verified Company

Nanaimo, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

THIS POSITION IS LOCATED AT OUR PARKSVILLE LOCATION

Who are we?
Arbutus RV is Vancouver Island's premier one-stop-shop for everything RV.

Meeting the needs of RVers since 1988, Arbutus is Vancouver Island's largest sales, parts and service team at 7 locations throughout the island.

Who are you?

Essential Job Functions

Scheduling appointments for external and internal customers
Maintaining positive customer relationships, both external and internal
Documenting repair/installation work requested by customers and other departments in point of sale software
Dispatching work to technicians
Liaise between technicians and customers on recommended servicing and installations
Ensuring all work requested is accepted by the party paying, prior to the beginning of work
Selling relevant products and services to customers based on technician recommendations
Ordering, shipping and receiving of related parts
Backing up parts department personnel

Essential Job Skills

High School diploma, GED or equivalent
2+ Years in a Service Advisor role preferred
Experience in the RV or automotive industry a bonus
Exemplary customer service skills are mandatory for this position
Very strong attention to detail is essential
Ability to process a high volume of transactions accurately within tight deadlines
Must be comfortable working with computers and software
Must have a valid driver's license with an acceptable driving record
Strong selfmanagement
Highly organized

Health & Safety Considerations

Strict adherence to all health & safety policies is necessary
Ability to lift parts and accessories up to 50 lbs.
Willing to work in a shared office space
Ability to sit and/or stand for long periods of time
Able to work comfortably with computer equipment, including monitor, keyboard and mouse
Bending, lifting, kneeling, reaching
Ability to deal with customers, vendors, management, and coworkers using calm, effective and courteous communication

We thank you for considering Arbutus RV - only those applicants short listed will be contacted.

Job Types:
Full-time, Permanent

Salary:
$22.00-$25.00 per hour

Benefits: