Technical Support - Markham, Canada - EnGenius Technologies

EnGenius Technologies
EnGenius Technologies
Verified Company
Markham, Canada

3 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

Technical Support - Responsibilities but not limited to:

  • Trouble shooting on EnGenius full Networking products.
  • Troubleshooting on EnGenius telephony products.
  • Analysis of customer network information and recommend EnGenius Networking products to fit their requirements.
  • Handle full cycle of RMA process from receiving defective units to the end of shipping out the repaired or replacement units.
  • Follow up on technical issues case by case until issues can be solved and satisfied by customers.
  • Support into day to day warehouse and shipping activities.
  • Willing to travel to visit customers to present EnGenius products for presales and post sales support.
  • Willing to travel to visit customers to solve customers technical onsite issues.

Minimum Requirements:

  • 2 years experience in technical support, technician position in IT networking company
  • Highly motivated individual capable of solve technical issues independently.
  • College/University diploma in computer, or Networking related program.
  • Strong knowledge in LAN/WAN, TCP/IP networking.
  • Strong knowledge in WIFI technologies and WIFI products.
  • Strong trouble shooting and problem solving skills.
  • Strong sales mindset to understand and identify opportunity.
  • Hands on experience in repair of electronic related products.
  • Willing to travel to assist customers, team and sales department.
  • Willing to work a team and assist into different department.
  • Excellent oral and written communication skills including great presentation skills.
  • Excellent communications in English, French is an asset.
  • Employment history reference check, criminal check and credit check will be required.

Benefits:


  • Dental care
  • Extended health care
  • Life insurance
  • Vision care

Schedule:

  • 8 hour shift
  • Monday to Friday

Supplemental pay types:

  • Bonus pay

Work Location:
In person
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